Engineering Aide

JOB RESPONSIBILITIES:

• Conduct inspections and analytical tests to determine engineering requirements; analyze, synthesize, and report data to support problem-solving and decision-making.
• Resolve engineering issues by researching, adapting, and applying technical solutions; prepare drawings, schematics, and diagrams as needed.
• Maintain and improve quality standards by performing quality assurance tests, evaluating processes, and implementing improvements.
• Monitor and manage costs by preparing cost-benefit analyses and tracking expenses to meet budget objectives.
• Handle 30–50 dealer inquiries per day, providing timely and accurate responses; research answers using internal systems and contacts, record interactions in Salesforce, and support order placement.
• Collect, organize, and present data in reports and presentations to identify trends and support business decisions.
• Ensure coverage by adhering to assigned Helpline shifts and maintaining punctuality.

Requirements

EDUCATION & EXPERIENCE REQUIRED:

• High School Diploma required AND 5 years experience required.

REQUIRED SKILLS:

• Basic ability to make sketches, engineering drawings and common computations.
• Basic ability to perform details calculations to compute and establish manufacturing, construction and installation standards and specifications.
• Basic knowledge of the practical application of engineering science and technology.
• Previous experience with computer applications and design software related to engineering field.

SOFT SKILLS REQUIRED:

• Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.  
• Team player and willing to reach out for assistance to be able to answer dealer inquires.
• Ability to process technical information

Benefits

BENEFITS:

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

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