Field Service Engineer

Position Overview

We are seeking a Service Engineer to provide maintenance, repair, and installation support for CNC machine tools both on-site at customer facilities and remotely. This role involves troubleshooting complex electrical and mechanical issues, supporting machine installations, and delivering high-quality technical service to ensure optimal equipment performance.

The ideal candidate will have hands-on experience with CNC machinery, strong diagnostic skills, and a customer-focused approach to service and support.

Key Responsibilities

• Provide maintenance, repair, and installation support for CNC machine tools at customer locations and via remote assistance.

• Diagnose and troubleshoot mechanical and electrical issues to restore machine functionality.

• Create and maintain documentation related to technical service procedures and machine performance.

• Prepare and analyze service reports and other operational documentation as needed.

• Collaborate with internal service teams and customer engineering teams to resolve technical issues.

• Provide training and guidance to customer service personnel on installation, operation, and maintenance of newer machine technologies.

• Build and maintain strong relationships with customers through clear communication and responsive service.

• Manage challenging service situations professionally and respond promptly to customer needs.

• Support continuous service improvement by gathering and sharing customer feedback.

• Perform other related duties as assigned.

Qualifications

• Associate’s or Bachelor’s degree in a technical field preferred.

• 3–5 years of experience troubleshooting and maintaining CNC machine tools.

• Experience working with CNC control systems such as Fanuc, Mitsubishi, Siemens , or similar platforms is preferred.

• Strong ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams .

• Excellent communication skills with a strong customer service mindset.

• Ability to effectively communicate with stakeholders at all levels, both in person and remotely.

• Basic computer skills, including working knowledge of Microsoft Word, Excel, and Outlook .

• Ability to adapt to changing priorities and manage multiple service demands.

• Willingness to travel frequently (approximately 50%) within a multi-state region.

Work Environment

This role involves working in manufacturing and machining environments , which may include exposure to noise, electrical systems, chemicals, heavy equipment, and automated machinery. When not traveling to customer sites, work may take place in a technical or office environment.