Payment and Benefits Specialist
Job Type: Full-Time, Contract (6 Months)
Schedule: Monday-Friday, 8:00 AM – 5:00 PM Position Overview
We are seeking a detail-oriented and customer-focused Payments & Benefits Representative I to support policyholders with questions related to insurance benefits, payments, and account information. This role is ideal for individuals who enjoy helping customers, managing multiple tasks, and working in a fast-paced environment. This is a full-time contract opportunity with the potential for extension based on business needs and performance. Responsibilities
- Respond to customer inquiries by phone, email, and written correspondence regarding insurance policies, payments, and benefits
- Handle a high volume of inbound customer interactions while maintaining professionalism and accuracy
- Process payments, policy updates, and related documentation
- Research and resolve customer concerns in a timely manner
- Communicate effectively with customers, agents, and internal departments
- Maintain accurate records and documentation within company systems
- Follow established procedures and compliance guidelines
- Participate in training and development programs to expand product and process knowledge
- High school diploma or equivalent required
- Previous customer service, call center, administrative, or office support experience preferred
- Strong communication and problem-solving skills
- Ability to multitask and navigate multiple computer systems
- Excellent attention to detail and organizational skills
- Comfortable working in a structured, fast-paced environment
- Associate degree and/or insurance industry experience is a plus
- Compensation: $18.00 – $19.00 per hour
- Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
- Comprehensive training program
- Opportunity to gain experience within the insurance industry
- Potential for hybrid work flexibility following successful completion of training and based on business needs
Senior Project Manager
LaSalle Network #LI-JM2
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