Personal Lines Account Manager/CSR

Job Description

Job Description

Personal Lines Account Manager/CSR

Applicants must have a property and casualty license to qualify for this position. The role offers an outstanding salary and an industry leading benefit package.

Primary Responsibilities and Duties:

• Prequalifies, analyzes prospects' personal lines coverage needs. Recommends coverages and prepares rating quotes and proposals to sell new accounts.
• Actively solicits increases in coverage or rounding out accounts through sales to clients at every service contact.
• Recommends excess and surplus coverages, as needed to meet client insurance needs. Educates clients as to coverage limitation and documents on the system.
• Completes applications for insurance and has insured sign them. Submits to eligible and appropriate carriers and follows up to ensure timely receipt of policies or quotations.
• Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect data base and system.
• Actively refers clients to Life & Benefits and Commercial Lines department for solicitation of new business.
• At each service contact, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
• Processes renewals and remarkets, as needed.
• Assists clients with making coverage changes and completes all service requests for clients.
• Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverages and exclusions to clients. Uses every service contact as opportunity to review and market appropriate coverage.
• Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.
• Prepares summaries of insurance, schedules, and proposals, using computerized system.
• Maintains orderly electronic files and information, following agency standards.
• Verifies accuracy and coverage adequacy of policies. Requests changes to correct errors and follows up.
• Documents recommended coverages not taken to reduce E.&O. exposure.
• Processes incoming mail requests and responds promptly and appropriately.
• Verifies accuracy of all direct bill cancellation notices and takes appropriate action including promptly informing producing agent on non-house accounts.
• Implements agency credit and collection policy regarding agency-billed personal lines clients.
• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current.
• Interacts with others effectively by utilizing good communication skills; cooperates positively and provides information and guidance, as needed to contribute to the business efforts of the agency.
• Performs other miscellaneous duties as assigned by agency management.

Benefits:

× 401(k) × 401(k) matching × Dental insurance × Health insurance × Health savings account × Life insurance × Paid time off × Parental leave × Professional development assistance × Profit Sharing × Referral program × Retirement plan × Vision insurance

License/Certification: Insurance Producer License / P&C (Preferred)

Job Type: Full-time

Work Location: On-site, Rockford, IL, Work from home – currently one day per week once training is complete

Primary Schedule: Monday to Friday 7:45-4:00 PM One late day per week – 8:30 AM-5:00 PM

Salary: $50-70k, depending on experience

Please apply directly to the Personal Lines Account Manager/CSR role or contact Rachel with any questions [email protected]