General Manager

Job Description

Job Description

ACCOUNTABILITY

The General Manager directs and coordinates the entire hotel operation to achieve Stoney Creek Hotel & Conference Center's mission and standards for guest satisfaction, property appearance, and employee support. This role focuses on building connections, motivating, and inspiring individuals to attain results. Effective communication, characterized by natural warmth and enthusiasm, is crucial. Success requires enrolling others' commitment and buy-in, emphasizing collaboration over individual initiative. The job emphasizes people-centric leadership, recognizing individual motivations and promoting interactive communication and decision-making. While achieving results is a priority, shared responsibility and effective delegation are essential components.

REPORTS TO AND IS SERVED BY: Regional Director of Operations

FLSA Designation: Exempt

WHAT TO EXPECT

Operational Strategy and Planning: Develop and implement strategies, analyze activities and costs, and collaborate with the regional support to review achievements and adapt goals as necessary. Oversee key projects, support the Sales Team, and review operations and plans to meet development requirements.

Maintenance and Facilities: Address operational and facility issues, oversee preventative maintenance and deep cleaning projects, and supervise interior and exterior updates or repairs.

Financial Oversight: Approve administrative reporting, payroll, budgets, and capital expenditure proposals. Monitor room inventory and manage supply inventory.

Communication and Leadership: Effectively communicate with the property and Executive Team, actively participate in community meetings and events, and lead Public Relations efforts. Exhibit leadership qualities and enforce operational controls.

Team Management: Assume 24-hour responsibility for property operations, delegate day-to-day operations, recruit, train, mentor, evaluate staff, and conduct staff meetings and training. Educate staff on emergency procedures, safety precautions, and genuine hospitality.

Guest Satisfaction: Resolve customer complaints and ensure a high level of customer satisfaction.

Technology Utilization: Utilize property management systems to oversee transactions and gain operational insights. Transportation: Drive the shuttle when needed.

Human Resources: Conduct new hire orientation as required.

Financial Recordkeeping: Code accounts payables and credit card purchases as assigned, and log and track gift certificates.

Community Engagement: Actively participate in area Chamber, CVB, and other appropriate meetings and events.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

Your leadership, communication, and operational expertise will be crucial in achieving the hotel's goals and standards while maintaining guest satisfaction and efficient operations.

Attention to detail and a commitment to safety and cleanliness.

Ability to work independently and efficiently.

Strong organizational skills to manage tasks and prioritize work.

Good physical stamina and the ability to perform physical tasks such as lifting and bending.

Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, ensuring compliance, employee satisfaction, and managing budget and expenses.

SOFT SKILLS

CHARACTERISTICS: Intense, restless, driving, loyal, conscientious, detail-oriented, and anticipates problems.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High School degree or GED. College degree in related areas preferred.

Five years of hospitality experience is desired.

Fully educated and able to train others on all hotel emergency procedures.

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: N/A

POSITION: On-site work at the hotel property.