Quality process manager

All Posting Locations: Chicago, IL, US

Job Functions: Quality

Date Published: May 15, 2025

Ref#: R-92873

ABOUT THE ROLE

Job Description

Job Purpose

We are seeking a passionate, tech-savvy and proactive manager to support the design and implementation of a pioneering global digital solution for our Quality Management System (QMS). As a Global Supplier Quality Process Manager, you will work closely with the Global QMS Lead to shape the “to be” processes of the system, being a part of building and deployment of the solution, and spearhead change management initiatives across the organization. The ideal candidate will be a digital enthusiast with a deep understanding of technology and a willingness to push the boundaries of innovation in QMS & Supplier Management.

Essential Functions & Responsibilities

1. Design and implementation of supplier management system processes (digitalize the supplier approval, non conformance management, supplier performance, audit tool)

• Support the creation of “to be” process flows that integrate digital tools and solutions
• Work with subject matter experts (SMEs) and stakeholders to ensure proposed processes meet global standards and regulatory requirements
• Ensure new processes sign off within global, regional and local teams GCOE / Regions

2. Support design & build of digital solution

• Partner with solution Product Owner, collaborators and external vendor to design, build, test and deploy the digital QMS solution
• Plan and prepare the current document management digital solution for the proper migration to new one
• Ensure solution’s functionalities are aligned with the organization’s future-proofing goals
• Support functional backlog control and gap closure within the solutions team during the streams
• Coordinate UAT (user acceptance test) within business process team

3. Change management support for the Supplier management processes

• Develop and implement change management strategies to ensure successful adoption of the new digital supplier management solution across the organization
• Lead training and communication efforts to ensure a smooth transition to the new digital solution, fostering a culture of continuous improvement and innovation
• Identify and address any challenges or resistance related to the adoption of new technologies and processes

4. Collaboration and stakeholders’ engagement

• Act as a liaison between business users, IT, external partners to ensure seamless communication and delivery of the solution
• Prepare updates to senior leadership (project sponsors) on project progress, challenges, milestones
• Govern change requests
• Establish and maintain relationship with FSQ global teams to ensure alignment and adherence to project timelines and objectives, leading digital solution adoption

Expected Experience & Required Skills

• 5+ years experience in managing FSQ transformation projects, preferably in the field of Quality Management Systems or enterprise-level software solutions
• 3+ years experience on Supplier Quality Management System / ISO 9001:2015 implementation and/or maintenance
• Proven experience in process design, system implementation, and deployment of digital solutions globally
• Hands-on experience with change management practices in a global or cross-functional environment
• Familiarity with QMS tools and software platforms (like Siemens, Veeva , ETQ)
• Familiarity with Food Safety & Quality Global standard system, as BRC, FSSC, or other GFSI recognized scheme
• Experience with Agile methodologies and project management tools would be high value asset
• Excellent interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Proactive, self-starter, with the ability to take ownership of tasks and deliver results with minimal supervision
• Leadership capabilities, with experience in leading change and supporting through transitions
• Tech-enthusiast with a passion for digital innovation and staying up-to-date with the latest trends in technology
• Collaborative, adaptable and able to work in a dynamic and global team environment
• Meticulous, organized and capable of leading multiple priorities

Work Environment & Schedule

This position is considered a Normal office environment with moderate travel to customer locations, stores, manufacturing facilities, etc.; offices are open workspaces Additionally, this role requires 40 hours/week schedule, 5 days a week.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$102,100.00 – $127,600.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.