Product Operations Manager - Drive Client

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

The Product Operations Manager – Drive Client is responsible for the day-to-day operations, reporting, and delivery support behind Gallagher Drive Client. This role serves as the central point of coordination between Analytics Consultants, business stakeholders, Enterprise Data Management, GCOE, and offshore development teams to ensure reliable execution of data ingestion, reporting, dashboard delivery, and product enhancements.

The ideal candidate is highly organized, execution-oriented, and focused on improving operational efficiency, reporting quality, and product adoption.

This is an ideal opportunity for someone who thrives in a fast-paced analytics environment and enjoys combining project management discipline, product ownership, and operational coordination to drive outcomes.

Product Operations & Delivery

• Coordinate operational processes supporting Drive, including data collection, ingestion, reporting, and dashboard delivery.
• Act as the primary liaison between business stakeholders, offshore developers, GCOE, and Enterprise Data Management teams.
• Monitor delivery timelines, dependencies, and service levels across internal and offshore resources.

Reporting & Analytics

• Oversee delivery and quality of Power BI dashboards and reporting.
• Monitor data quality, ingestion performance, and reporting accuracy.
• Coordinate issue resolution across business, data, and technology teams.
• Support reporting governance and quality assurance processes.

Adoption & Usage Reporting

• Develop and maintain usage and adoption reporting across regions, branches, and offices.
• Track key performance metrics including user adoption, engagement, utilization, and participation.
• Deliver executive reporting and scorecards that provide actionable insights to leadership.
• Identify trends and opportunities to improve platform adoption and business value.

Project & Product Management

• Manage delivery of analytics projects from requirements through release
• Own and prioritize the analytics consulting backlog
• Translate business needs into user stories and acceptance criteria
• Coordinate work across consultants, analysts, and developers
• Track progress, risks, dependencies, and capacity in DevOps
• Facilitate stakeholder alignment, requirements, and status reporting
• Support sprint planning, backlog refinement, and delivery governance
• Translate stakeholders need to clear user stories and acceptance criteria
• Balance competing requests while aligning delivery with highest business value
• Proven ability to manage multiple stakeholders and priorities

Consultant Enablement & Coordination

• Serve as the primary coordination point for analytics consultants
• Reduce operational overhead by managing reporting, tracking, and stakeholder alignment
• Ensure consultants have clear priorities, defined scope, and necessary inputs to execute efficiently
• Balance competing requests while aligning delivery with highest business value

What Success Looks Like

• Reliable and predictable delivery from offshore and cross-functional support teams.
• Faster turnaround ti mes for reporting requests, enhancements, and operational support activities.
• Improved data quality, reporting accuracy, and dashboard reliability.
• Clear visibility into Drive adoption and usage at the regional, area, branch, and office levels.
• Strong alignment and communication across business stakeholders, Digital Consulting leadership, Enterprise Data Management, GCOE, and development teams.
• Scalable operational processes that reduce manual effort and improve overall efficiency.
• Timely implementation of approved product enhancements and reporting improvements.
• Increased stakeholder confidence in Drive data, reporting, and operational performance.

• Bachelor’s degree in business, Analytics, Computer Science, Information Systems, or a related field.
• 5+ years of experience in project management, product ownership, or delivery coordination
• Experience working in analytics, consulting, data, or technology environments
• Strong knowledge of Agile methodologies (scrum, sprint planning, backlog management)
• Proven ability to manage multiple workstreams and stakeholders simultaneously
• Strong documentation, organization, and communication skills
• Proficiency with Microsoft 365 (Teams, Excel, PowerPoint, SharePoint)
• Experience working with cross‑functional teams in large, matrixed organizations.

Preferred:

• Experience with Power BI or analytics/dashboard delivery
• Familiarity with DevOps, Planview, or Jira
• Exposure to consulting or client-facing analytics teams
• Experience working with distributed or global teams
• Knowledge of insurance, risk management, or benchmarking analytics environments
• PMP or CAPM Certification

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.