Service Coordinator

Qualifications

• 3+ years of dispatcher or field service coordination experience required.

• Experience managing field technicians or coordinating technician schedules.

• Strong organizational and multitasking skills in a fast-paced, reactive environment.

• Ability to build efficient routes and adjust them quickly under changing conditions.

• Proficient with dispatching or GPS-based software (Verizon Connect preferred).

• High School Diploma or GED

Work Schedule. Position is mostly remote with a preference of local candidates.

• Monday-Friday: 9:00 AM - 6:00 PM CST.

• Weekend Rotation: Every 3rd weekend (Saturday or Sunday).

• Weekend shifts will either be 6:00 AM-3:00 PM or 9:00 AM-6:00 PM (must be open to both).

• If scheduled on a weekend, you will receive a weekday off in exchange.

Training

• 2-4 week structured training program including:

• Virtual shadowing with an experienced dispatcher

• System training (Verizon Connect & internal tools)

• Introductions to Service Managers and weekly cadence calls

• Gradual progression to independent routing and SLA oversight

Key Responsibilities

Daily Dispatching & Route Management

• Build, adjust, and maintain daily and two-day-out service routes for multiple branches.

• Coordinate with Service Managers each morning to finalize technician routes and ensure coverage for all scheduled work.

• Modify routes in real time in response to emergencies, schedule changes, and technician availability.

• Assign preventative maintenance (PM) work and integrate emergency calls into existing schedules.

• Utilize Verizon Connect for technician tracking and job qualification matching.

Service Level Agreement (SLA) Tracking

• Monitor SLA performance, ensuring technicians arrive onsite within the required response windows.

• Review monthly SLA reports, PM completion rates, and technician performance metrics in partnership with Service Managers.

• Conduct route audits to ensure workloads and travel times align with branch hours of operation.

Communication & Collaboration

• Communicate daily with Service Managers to align routes, technician assignments, and branch priorities.

• Reach out to technicians for day-of updates, route adjustments, and schedule changes.

• Monitor shared emails and chats throughout the day, responding to issues and escalating as needed.

• Support fellow dispatchers and function as backup for additional branches when required.

Operational Support

• Prioritize contracted work, billable calls, PMs, and emergency requests according to service requirements.

• Ensure all routing decisions align with a 24-hour response time expectation.

• Assist in maintaining accurate technician qualification tags to ensure proper job assignments.

Job Type & Location

This is a Permanent position based out of Mount Prospect, IL.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Mount Prospect,IL.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.