Payment and Benefits Specialist
This is a full-time, 6-month contract with potential for extension. The Payments & Benefits Representative I will support internal promotion backfill and play a critical role in maintaining top-tier customer service across phone, email and mail channels.
Key Details
- Compensation: $18–$19/hour
- Benefits: Optional medical, dental and vision insurance
- Location: Oak Brook, IL
- Work Model: Onsite (potential hybrid flexibility after training)
LaSalle Network is hiring a Payments & Benefits Representative I in Oak Brook, IL to support U.S.-based life insurance policyholders. This Payments & Benefits Representative I role is perfect for someone who thrives in a fast-paced, high-volume environment and enjoys solving detailed customer issues. If you're organized, adaptable and ready to grow within insurance operations, this opportunity moves fast.
This is a full-time, 6-month contract with potential for extension. The Payments & Benefits Representative I will support internal promotion backfill and play a critical role in maintaining top-tier customer service across phone, email and mail channels.What’s the job?
- Handle 30–35 inbound calls daily regarding life insurance policies
- Resolve customer inquiries via phone, email and written correspondence
- Process payments and policy documentation accurately
- Collaborate with agents, clients and government entities
- Maintain organized records in a high-volume environment
- Progress through structured training from processor to independent call handling
- High school diploma or equivalent
- Strong customer service skills and comfort managing call volume
- Computer proficiency and multitasking ability
- Positive, team-oriented attitude
- Associate degree preferred
- Insurance industry experience preferred
- $18–$19/hour
- Optional medical, dental and vision benefits
- Structured 6–8 month training program
- Career progression within life insurance operations
- Monday–Friday schedule (8 a.m.–5 p.m. CT) with potential shift flexibility
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