Technology Support Specialist Tier 3

: JobID: 10155 Position Type: Technology Date Posted: 6/2/2025 Location: Glenbard South Date Available: ASAP Closing Date: Until Filled JOB POSTING ID #10155 CLOSING DATE: Until Filled Position Technology Support Specialist Tier 3 Building Glenbard South Position Type Confidential Position Term 12 month, 261 days per year Hours 8 hours per day, Reports to Director of Technology Services Rate of Pay $68,000-$75,000 Benefits Comprehensive health, dental, and vision insurance Group term life/ADD insurance Employee Assistance Program Educational Support Personnel required contributions to IMRF Paid leave Start Date As soon as possible Position Summary Glenbard Township High School District 87 is seeking a qualified candidate with advanced technical support knowledge of a variety of network protocols and standards. Candidates must be able to manage multiple assignments simultaneously while adapting to a dynamic working environment. Professional in demeanor, excellent verbal and written communication skills, and relates well to other employees. Qualifications

• 4-year college Degree in a related content area or 5 years experience in a related field & IT certifications.
• Possesses strong knowledge of Mac OSX, All Windows operating systems, and the iOS platform.
• Working knowledge of network securities and protocols, proficient with a wide variety of hardware/software
• Well organized, detail & customer service oriented & strong problem-solving skills required.
• Professional in demeanor, excellent verbal and written communication skills, and ability to relate well with employees, staff, and students in all situations.

Essential Duties and Responsibilities (Not all inclusive)

• Oversees the day-to-day delegation and monitoring of technology-related service requests, special projects, and equipment processing for assigned buildings.
• Communicates building technology issues, news, and updates with internal technology support staff, Instructional Technology Teachers, Building APO, and Director of Technology Services.
• Prioritizes and monitors the status of all support requests within the assigned school.
• Ensures that all available support staff resources are efficiently operating and properly assigned to areas/tasks to best assist students and staff as needed.
• Configure, maintain and support technology hardware for use by students, teachers, and administrative staff that may contain sensitive/confidential information.
• Inspects device configurations to ensure proper operations within District guidelines.
• Assists with maintaining asset/software inventory using an online database.
• Maintains documentation, guides, and specialized maps related to technology support.
• Uses initiative, tact, and judgment in the completion of administrative requests.
• Ensures Help Desk & Support Hotline is operational during normal school hours.
• Oversees the scheduling of Technicians within the assigned school.
• Troubleshooting, diagnosing, and resolving network issues.
• Responsible for supervising seasonal or part-time workers.
• Collaborates with staff and peers to research and resolve discovered support-related issues.
• Responsible for assisting with off-peak hour support projects as needed.
• May assist with the installation or maintenance of in-ceiling/wall data cables.
• May be required to climb ladders to work on ceiling-mounted equipment as needed.
• May be required to lift/transport equipment up to 50 lbs.
• Performs other duties as assigned by supervisor.

Knowledge and Skills

• Ability to read, analyze & interpret documents such as correspondence, surveys & electronic media.
• Ability to write reports and other professional communications.
• Ability to present information effectively and to respond to questions from individuals and groups.
• Ability to establish and maintain effective working relationships with staff & community members.
• Ability to communicate clearly and concisely, both orally and in written form.
• Ability to complete mathematical operations and apply concepts of basic mathematics.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to maintain current job skills as directed, especially in technology-related activities.
• Ability to perform essential duties with an awareness of school district requirements and Board of Education policies.

Physical Demands and Work Environment

• The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to stand, walk, and operate duplicating machines and computer equipment; reach with hands and arms; and will frequently repeat actions with the same hand, arm, or finger motion such as when typing.
• Collaboration with other staff within the District, as well as others, as deemed necessary.
• Specific vision abilities required by this job include close vision, and the ability to adjust focus. In addition, the ability to withstand long-term use of video display terminals (VDT) is required.
• The employee may occasionally lift up to 30 pounds such as books or equipment.
• The noise level in the work environment is usually moderate.
• The pace of work tasks would be considered as fast.
• Work is usually conducted at one job site, however, on occasion, this employee will be required to attend meetings, conferences, or workshops and events at other sites as assigned.

Direct Questions To: Mr. Nate Dhamers [email protected] Director of Technology Services Glenbard Administrative Office 630-469-9100 Interested parties should fill out the online application at District 87 - Employment Questions may be directed to Nate Dhamers Director of Technology Services The statements in this are intended to describe the general nature and level of the work to be performed by (an) individual(s) assigned to this position. They are not an exhaustive list of all duties and responsibilities related to the position. This will be reviewed periodically as duties and responsibilities change with business necessity and School Board Policy and procedures. Essential and marginal job functions are subject to modification. The information contained in this is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned. Glenbard Township High School District 87 is an Equal Opportunity Employer. It is the policy and practice of District 87 to decide all matters relating to employment solely on the basis of the applicant's ability to perform the essential functions of the position. It shall be the policy of Glenbard Township High School District 87 to hire all staff without discrimination because of race, color, creed, religion, sex, sexual orientation, gender expression or identity, marital status, national origin or ancestry, age, disability, physical or mental handicap unrelated to ability, veteran, military status or an unfavorable discharge from service, or citizenship status provided the individual is authorized to work in the United States. Glenbard Township High School District 87 is committed to a workplace free of unlawful discrimination, harassment, or retaliation as mandated under Title VI, Title IX, Section 504, the Age Discrimination Act, the Boy Scouts Act, and the Americans with Disabilities Act.