Content Moderation Manager

About us:

SuperAwesome powers the youth digital ecosystem, bringing together proprietary ad and gaming products, audience insights and compliance capabilities to build a safer internet for the next generation.

We lead the market at the intersection of technology, law, media and policy, so working with us gives you a chance to shape the internet of the future. Our award-winning technology, trusted by hundreds of brands and creators, enables safer and more effective digital engagement with almost half a billion young people worldwide every month.

As specialists in the under-18 audience, we have to be as curious, fast-paced and creative as kids and teens are. At SuperAwesome, you’ll be encouraged to own your impact, make each other more awesome and evolve like a kid.

At our core is the #SAFam, a community where every voice is valued, and diversity is celebrated. We prioritize individuality, fostering an inclusive workplace where everyone feels they truly belong.

What you'll do:

In this role, you will take ownership of SuperAwesome’s global content moderation strategy and execution, who specialize in youth media. You will lead and mentor a team of moderators, ensuring that every decision made is consistent, efficient, and rooted in our mission to keep kids and teens safer online. You will be responsible for designing and evolving moderation policies that meet the highest standards of safety while remaining fully compliant with regulations across jurisdictions.

You will embed moderation and safety considerations into the heart of SuperAwesome’s products by collaborating closely with product managers, engineers, legal & policy experts, operations and commercial teams. You will drive continuous improvements to both tools and processes. When urgent issues arise, you will act as a steady and decisive leader, guiding incident responses with clarity, speed, and transparency.

Finally, you will stay ahead of the curve by anticipating regulatory changes, spotting new types of content risk, and evolving our systems to keep pace with a rapidly changing digital environment. Your leadership will not only safeguard the integrity of SuperAwesome’s platforms but will also set the benchmark for trust and safety across the youth digital ecosystem.

In this role, you will:

• Design, implement and manage global product, format and platform-specific moderation processes and best practices, including for YouTube content, games published on Fortnite & Roblox, mobile casual games, streaming TV content and sites.
• Drive projects that improve global operations and workflows, prioritizing ways to leverage technology (either internal or external) to automate content moderation.
• Collect, manage, and distribute data and insights related to operational functions like policy enforcement and platform and moderator productivity.
• Lead and grow a global team of outsourced moderators, developing training programs and operational benchmarks.
• Optimize our processes to have competitive unit economics for moderated content.
• Design, implement, and continually refine clear and adaptive moderation policies that align with industry best practices and legal requirements (COPPA, GDPR, etc.)
• Utilize metrics and analytics to guide staffing models, performance improvements, and proactive risk identification.
• Collaborate with product, legal, engineering, and customer success teams to embed moderation considerations into the product lifecycle.
• Manage incident response protocols, ensuring swift action, transparent reporting, and effective mitigation.
• Investigate, onboard and manage third party services that assist in moderation, setting up workflows and business processes to identify policy-violating content and behavior across new surfaces and enabling them to take appropriate action.
• Stay current with regulatory trends and raise the bar on industry standards for content safety.
• Focus on a balance of quality and efficiency. Implement QA programs to audit moderation decisions and drive consistency and accuracy.

Who you are:

• 5+ years of experience in content moderation or trust & safety leadership, especially in highly regulated or youth-focused environments.
• Demonstrated success in scaling moderation operations across regions and platforms.
• Strong track record of creating, translating, and enforcing policy in a fast-moving environment.
• Data-oriented, with experience setting KPIs, leveraging reporting tools, and driving insights for operational excellence.
• Excellent communicator and cross-functional collaborator with leadership gravitas.
• Hands-on mindset, composed in critical situations, ambiguity, and evolving policy needs.
• Confident working across cross-functional teams, and thrive in environments where you’re the connective layer between business and product/engineering.
• Care deeply about privacy-first advertising.
• You balance the need for the highest level of safety and compliance with innovation and agility.

Our benefits:

• Salary range for Chicago: $80-100k
• 20 days holiday + 10 public holidays + Winter Break.
• Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.
• 30 day sabbatical for employees who have reached 7 years tenure.
• Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2,000 funded HSA. Also, up to 65% employer contribution for family plans.
• Dental & Vision Plans through MetLife, fully funded for you and your family.
• 401k with Vanguard with SA Safe Harbor contribution up to 4%.