Accounts receivable specialist

Overview:

At Smile Brands, we’re more than a dental support organization — we’re a community focused on delivering Smiles for Everyone®. With a network of 600+ practices across 30 states, we empower our teams to thrive, grow, and make a real difference for the patients and communities we serve.

We’re looking for a detail-oriented Accounts Receivable Specialist to support our DecisionOne Dental offices by managing outstanding insurance claims, resolving denials, and ensuring accurate payment posting. This role plays a key part in lowering accounts receivable and bad debt while increasing collections and maintaining accurate insurance plan records.

Schedule (days/hours): Monday - Friday (8am-5pm, 9am-6pm, or 10am-7pm) Responsibilities:

• Review and run outstanding insurance claims reports for designated offices on a monthly basis

• Contact insurance carriers and utilize online portals to research claim status and resolve unpaid claims

• Resubmit claims with required documentation and follow up to ensure timely resolution

• Maintain clear and detailed records in patient accounts, documenting all communication with insurance representatives

• Support offices with EOB troubleshooting — review claim payments, compare fee schedules, and verify necessary adjustments

• Maintain office action lists and assist with patient or clinical follow-ups

• Report credentialing and fee schedule changes to the appropriate team

• Assist with patient account audits to ensure billing accuracy

• Enter insurance payments and adjustments accurately into the practice management system

Qualifications:

• 1+ years of dental billing or insurance experience 

• Excellent customer service and communication skills

• Strong attention to detail and ability to maintain accuracy under deadlines

• Proficiency with dental or medical practice management systems

• Ability to work both independently and collaboratively in a team environment

• Organized, dependable, and able to multitask effectively

Compensation: $20 - $25 per hour About:

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [email protected]