Member Services Representative

About PUPS Pet Club

PUPS Pet Club's mission is to provide the absolute best care for dogs. Everything else is secondary! Through the value we offer our members, our commitment to safety, and our professional and passionate team members, PUPS Pet Club offers an unmatched experience for pets and pet parents.

Our team is constantly growing and we are happy to connect with passionate individuals who are interested in growing their career. When you apply, let us know at which Clubs you prefer to work. If we don't have an opening at your preferred Club right now, we may have one available soon and will be in touch at that time!

Join Our Team
The Member Service Representative focuses on creating welcoming, clean, and safe experiences for pups and their parents (Members). Our MSRs are the face and voice of PUPS and the first experience our Members receive when calling or visiting our locations. They help connect our Members to all the wonderful services offered by PUPS Pet Club.

A few things to consider:

• Starting rate of pay is between $16.20 and $18 per hour; dependent on experience.
• Flexibility to work a variety of shifts/days is highly preferred; weekends and holidays is required
• Many team members are cross trained to work daycare attendant shifts; a love for pups is a must!

PUPS Benefits:

• Competitive compensation that includes hourly rate and sales bonus opportunities for some positions!
• Full benefits package including medical/dental/vison insurance, supplemental insurance plans.
• Well-Being Perks to help with whole health support, discounts, financial guidance, and monetary rewards for healthy living.
• Paid time off and sick pay to help with work life balance and self-care.
• PUPS Perks! Discounts on services and other perks at our Clubs!

Key Responsibilities:

• Greeting and interacting with customers and PUPS Members in person, through digital communication, and over the phone; providing consultation and advisement for services and offerings.
• Proactively and professionally resolving customer and Member concerns; ensuring client satisfaction while maintaining business integrity.
• Maintaining schedule and reservation system (Gingr); managing and booking reservations for grooming, training, daycare appointments.
• Collecting and processing payments using the store point of sale system (Gingr/Clover).
• Assisting Pet Care Team; performing Daycare Attendant duties as assigned or as necessary.

Additional Details

• Previous experience in customer service, reception, and/or membership sales is required.
• Flexibility to regularly work weekends and at least 3 major holidays is required.
• Strong customer service skills, including attention to detail, communication, active listening, and genuine care and enthusiasm are required.
• Safety is critical for all team members and pets; ability to safely handle animals in various situations and environments is required.

Affirmative Action/EEO statement
PUPS Pet Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse team is a better team. The perspectives and experiences that people from different backgrounds bring to the company drive better decisions and improved results. PUPS Pet Club is committed to a culture of inclusion and believes that diversity drives the best results.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.