CBRN Logistics Systems Representative

Job Description:

Seeking part-time candidates.

The CBRN Logistics Systems Representative will work in a team environment and provide support to other team members of the Chemical Biological Radiological Nuclear Informational Resource Center (CBRN-IRC).

Provide logistics systems support by using Government-Off-The-Shelf (GOTS) information systems, internet-based resources and a number of additional tools in the operation of the CBRN-IRC. In order to support the CBRN-IRC mission, the candidate shall receive, process, research, track, and respond to customer inquiries that are submitted through various communication methods, primarily via telephone or email.

The subject matter of the inquiries will be related to the mission of the Joint Program Executive Office- Chemical Biological Defense (JPEO-CBD) and the TACOM Life Cycle Management Command Consequence Management program. Inquiries received for these two (2) programs will have distinct requirements for information/data entry, tracking and responsibility for resolution. In general, candidate will participate in the resolution of JPEO-CBD related inquires, while the responsibility for TACOM inquiries will be primarily to log the customer issues into the ticketing system.

Job Duties:

• Receive, document, research, and track a variety of customer inquires via phone and email related to JPEO-CBD and TACOM systems.
• Identify trends noticed in inquiries received.
• Maintain accurate information on inquiries and resolution of inquiries in a variety of Government systems.
• Perform research on a variety of Government logistics and CBRN related systems.

Qualifications:

• Possess a minimum of three (3) years of verifiable experience(within the last ten years) in Department of Defense chemical-biological systems in which they obtained knowledge of shelf-life, Part Number (PN) structure, National Stock Number (NSN) structure, and model number structure, along with knowledge of Chemical Biological Radiological Nuclear (CBRN) equipment.
• Possess intermediate computer skills which allow for efficient use of Microsoft Windows, Microsoft Outlook, Microsoft Office Suite, web-based data entry forms and common internet search technologies.
• Possess communication and customer support skills that will allow for effective and efficient verbal and written communication in order to facilitate the information gathering and sharing between internal/external contacts, customers, individuals and/or agencies. The personnel shall also have experience working in a team environment.