Assistant General Manager Best Western Hotel

The Assistant General Manager is responsible for overall operational and financial performance, including effective financial management, staffing models, and customer service levels across all departments. He or she is accountable for profitability, asset management, accounting compliance, customer satisfaction, public relations, sales and marketing, human resources, personnel training and development, and developing an annual operating budget. The Assistant General Manager ensures the fiscal effectiveness of all areas and provides leadership to accomplish departmental objectives. The ideal candidate should have management experience that includes financial analysis (P&L) experience. He or she must have excellent communication and interpersonal skills, strong supervisory and management skills with high customer service expectations, and good computer and Microsoft Office skills.

RESPONSIBILITIES

• Oversees the management and daily operations across all departments
• Ensures The front desk staff is successfully performing all front desk duties
• Manages budget and finances
• Manages and maintains property, which includes ensuring the building/grounds are kept in a clean and safe condition, that all systems are maintained according to set schedules/procedures, etc.
• Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.
• Monitors sales and marketing initiatives and activities
• Ensures compliance with all applicable federal and state laws and all company policies
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Performs other duties as assigned

QUALIFICATIONS

• Bachelor’s degree preferred
• Minimum of 3 years of relevant experience required
• Experience in supervising and managing staff
• Knowledge of budgeting, forecasting, staffing, and scheduling
• P&L experience
• Strong leadership and motivational skills
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent organization and multi-tasking skills
• Strong computer and internet skills, including Microsoft Office suite, Excel