Collections analyst

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers' best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We're committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $66,000.00 and $120,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.

Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank's first anniversary. We don't plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group's 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

Role Description

The Collections Analyst will be responsible for supporting the development and monitoring of the Collections Strategies for the Unsecured Personal Loans product. Under supervision of the Credit Strategy Manager, the Collections Analyst will assist in building, managing, and implementing collections strategies - including testing strategy and optimization. The Collections Analyst will collaborate closely with cross functional partners across Product, Technology, and Operations to mitigate credit losses. In addition, the Collections Analyst will assist with ensuring internal controls documentation is maintained complete and accurate. The Collections Analyst must use domain knowledge and data driven recommendations to manage risk for the organization.

Principle Responsibilities

• Develop data driven collections strategies including testing and refinement.

• Make compelling recommendations based on sound analysis.

• Develop policy and procedures for collections execution in partnership with vendors, including controls to ensure intended execution of strategies.

• Partner with Product, Operations and Technology teams in addition to the vendors to ensure smooth execution and all key control requirements are met.

• Develop analytical reports to track collections KRI's and present insights to senior management.

• Partner with data science team to explore innovative approaches, tools, and data sources to support improvements to the collections strategies.

• Analyze credit bureau data to identify and derive segmentation for collections to improve core performance metrics.

• Manage customer experience by providing relevant options to help keep customers on track through challenging times.

• Ensure compliance with policies and requirements for all assigned responsibilities.

Qualifications and Skills

• Bachelor's degree or equivalent in quantitative fields

• 2+ years of prior experience in collections strategy or similar quantitative role, preferably in Unsecured Personal Loans

• Proficient in Python and SQL for extracting data from large datasets and statistical analyses

• Advanced skills in Microsoft Office, specifically Excel, PowerPoint, and Word

• Experience with BI tools (ex. Tableau, Looker) for report development

• Excellent analytical and critical thinking skills and ability to make sound and rational decisions.

• Verbal and written communication skills to share analysis and recommendations.

• Collaborator, serve as subject matter expert.

EOE STATEMENT

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [email protected].

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

EOE, including Disability/veterans