Concierge (Administrative Assistant, Receptionist)

Job Title: Concierge (Administrative Assistant / Receptionist)

Location: Chicago, IL – Gold Coast

Industry: Hospitality

Compensation: $22–$24/hour

Work Schedule: Monday–Friday, 8:30 AM – 5:00 PM, 100% on-site

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring for our client, a senior living community in downtown Chicago. The community values personalized service, exceptional hospitality, and a warm environment for both residents and staff.

Job Description:

We are seeking a professional and personable Concierge to serve as the first point of contact for residents and guests. This role combines administrative responsibilities with a focus on hospitality, assisting residents with requests, coordinating transportation, booking events, and providing information about local attractions. The ideal candidate is upbeat, patient, and thrives on delivering exceptional service in a professional environment.

Key Responsibilities:

• Greet and assist residents with inquiries, requests, and general community information in a friendly and professional manner.
• Coordinate and schedule transportation services for residents, including cars and buses, ensuring timely and accurate service.
• Process incoming and outgoing packages, mail, and messages efficiently.
• Maintain and update information on local attractions, restaurants, cultural events, and other points of interest.
• Assist with special resident requests and personalized experiences, including event bookings and directions.
• Support other administrative and lobby duties as needed during high-volume periods or staff absences.
• Work closely with security and other departments to ensure smooth handling of resident deliveries and services.
• Contribute to a positive and welcoming environment by upholding high standards of professionalism, courtesy, and hospitality.

Qualifications:

• Minimum 2 years of receptionist experience, preferably in hospitality or senior living.
• Proven customer service skills with a warm and approachable demeanor.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to work independently and proactively anticipate resident needs.
• Professional appearance required (business attire, no visible tattoos or piercings).
• Proficiency with basic office software and equipment.

Additional Details:

• Some standing, walking, bending, and reaching required.
• Close attention to detail and strong communication skills necessary.

Perks:

• Long-term assignment with opportunity for continued placement
• Opportunity to work with a supportive and collaborative team

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.