AI Community Manager

Title: AI Community Manager

Location: Chicago IL

Hybrid

Duration: 6 Months

Must have no exceptions

• Enablement experience with ChatGPT
• Minimum 5 years in technology adoption and/or technical community management. Previous technical Product Management experience preferred.
• Strong understanding of Large Language Models (LLMs) like ChatGPT Microsoft Copilot Google Gemini Claude etc. and how to navigate these platforms with strong knowledge of LLM models and how they work.
• Strong AI literacy and strategic understanding of AI generative AI and agentic AI principles.
• Expert understanding of AI prompt engineering and how to get the most out of these AI-enabled platforms.

Nice to have

• Experience with data visualization and reporting BI tools such as Tableau
• Familiarity with product tools such as Jira Trello Figma etc.

POSITION RESPONSIBILITIES:

• Build and manage a colleague-facing AI community (via company communications channels in-person workshops and webinars) that shares use cases best practices and success stories.
• Develop scalable engaging community learning framework including the formation of a champions network.
• Research user needs behaviors and preferences leveraging data and user feedback to inform decisions and improve the community onboarding training and enablement experience.
• Design and facilitate AI training curriculum - onboarding sessions workshops and learning materials tailored by function (Marketing Operations Finance etc.).
• Develop content that explains AI concepts use cases and product updates to the community. Translate technical capabilities into business value for non-technical audiences.
• Act as liaison between AI Product Managers IT Learning & Development and hotel teams to surface insights provide feedback and remove adoption barriers while focusing on how AI tools can drive performance.
• Create analytics dashboards and performance reports to monitor AI tool adoption and usage to measure impact and routinely report out on wins and areas of opportunity.
• Ensure effective change management processes are being upheld for colleagues adopting AI tools while following best practices.
• Stay abreast of enterprise AI tool functionality enhancements and rollouts building close relationships with AI partners to continuously improve adoption and business impact.
• Support governance and compliance processes ensuring AI colleague adoption follows Responsible and Ethical AI guidelines.
• Assist the Enterprise AI team in executing various enablement projects and initiatives and support administrative duties and special projects or tasks as assigned.

PREFERRED SKILLS:

• Ability and willingness to operate in a fast-paced complex corporate environment.
• Ability to travel as required on a national basis (up to 10%).
• Comfortable navigating both product and tech conversations; able to speak engineer and speak stakeholder.
• Comfortable with public speaking and leading conversations with both internal and external audiences.
• Familiarity with current online trends and tools.
• Efficient with computer skills in Microsoft Office (Word PowerPoint Excel).
• Comfort using web analytics platforms such as Adobe Analytics and Google Analytics.