Client Services Vice President

: About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview: VP Client Service role in Risk Management. Claims experience preferred. Responsibilities:

• Manages a multi-layered team, typically consisting of up to 15 Client Services staff.
• Incumbent(s) have little to no personal Client Services book of responsibilities, with the exception of production on renewals and/or extension of service offerings.
• Makes demonstrated effort to interact with all clients under management responsibility, including in-person visits for the largest revenue clients at least once annually.
• Defines priorities for entire team.
• Proactively supports team members in overcoming most challenging client situations.
• Demonstrates ability to see larger systemic issues rather than just those issues affecting individual clients.
• Ensures team members identify key individuals within client organizations for client, program and company success.
• Often demonstrates ability to extend own relationships with senior levels (e.g., risk management leadership, executives of company) and identifies/provides opportunities for more senior company leaders to engage in high-gain client interactions.
• Ensures consistent Client Services staff and managerial level engagement with clients (calls, in-person visits, etc.).
• Understands client goals and ensures high quality service plans among team members.
• Engages clients on recurring basis to ensure satisfaction with company service and results against client goals, using established guidelines.
• Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
• Can identify potential exposures across industries.
• Has robust understanding of how cost of risk impacts clients financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
• Requires a robust understanding of industry products and services, and able to work with team members to identify where/when these apply as potential client solutions.
• Develops and recommends customized solutions for clients assigned to their team, to drive value.

Qualifications: Required:

• Bachelor's degree and 6 years related experience.
• Insurance license required.
• Exceptional coaching, feedback and leadership skills.
• Travel as required.

Work Traits:

• Partnering with Account Management team members frequently develops meaningful success stories which serve as basis for training, morale improvement and client referrals.
• Able to confidently convey situation, complication actions and results succinctly to others within the organization and to clients and prospects.
• Able to provide synthesized summaries to senior leadership within Account Management team.
• Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions.
• Leads group meetings with confidence and poise.
• Makes clear the objective and purpose of discussions and can command the room under difficult/tense circumstances.
• Frequently provides value-added suggestions and approaches to make the team more successful.
• Always knows what matters most and engages supervisors on only the most complicated issues.
• Provides consistent, direct and often real-time feedback and coaching to team members.
• Is accessible by team members when they encounter roadblocks with their work.
• Selfless in support of client and team success.
• Understands where there is most value for client and company on all issues.

Additional Information: Click Here to review our U.S. Eligibility Requirements We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.