Aftermarket Director
- Collaborates with the VP of Operations to create the Strategic Aftermarket Business Plan for achieving financial performance objectives within the Parts and Service department. This includes setting targets for contribution margin, parts sales, labor sales, and extended warranty sales in alignment with the organization's goals.
- Collaborates with the VP of Operations to analyze and monitor the financial performance of each region, including contribution margin and fixed and variable expenses, to achieve a combined Parts and Service absorption of 100%.
- Partners with the VP of Operations to develop and lead marketing plans and sales strategies for the Parts and Service departments, regularly monitoring to ensure organizational goals are met.
- Works with the VP of Operations to develop and execute the Parts and Service Marketing plan, encompassing advertising, marketing, and promotional programs to increase labor and parts sales for the organization.
- Ensure that all warranty claims and parts return claims are submitted within the specified time frame to receive maximum credit.
- Identifies Parts and Service Department staffing needs and development gaps while working with appropriate resources to prioritize and address those needs for all regions.
- Develops, communicates, enforces, and monitors effective Parts and Service Department processes to ensure internal employee and external customer satisfaction.
- Identifies new opportunities and develops actionable plans to grow parts and service sales.
- Prepares and analyzes Parts and Service department reports; uses data to help drive improvement and growth.
- Resource for Regional Aftermarket Managers to help resolve employee issues, work order issues, and customer complaints.
- Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Works with the VP of Operations to manage recruiting, staffing, and employee development activities for the Parts and Service Departments.
- Ensures the company’s reputation and image in the community is consistent with company’s Core Values and Mission Statement.
- Works with Corporate Complete Goods Sales Manager to develop Aftermarket strategies and promotions.
- Maintains a safe working environment and always adheres to company safety program.
- Performs other duties as assigned.
- Over 3 years of experience managing Service or Parts Department operations
- More than 5 years of experience in Service and Parts Department operations
- Associate's degree or equivalent experience required; Bachelor's degree preferred
- Advanced technical skills and experience in developing and implementing aftermarket strategies for both parts and service
- In-depth knowledge of John Deere products and competitive brands
- Strong communication skills with the ability to engage effectively with individuals and groups
- Exceptional analytical skills to interpret financial and sales reports
- Proficient in leveraging technology to enhance productivity within the department
Recommended Jobs
Health Club General Manager
Club Manager for Anytime Fitness Streamwood, IL & surrounding locations Job Summary The club manager is a passionate individual who seeks to help members and guests improve their lives through he…
Group Leader, Paint Automation (Night Shift)
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to att…
Embedded Software Engineer
Kranze Technology Solutions develops complex, customized cutting edge aircraft avionics hardware and software solutions supporting survivability, situational awareness, interoperability, and data c…
Family Self-Sufficiency (FSS) Coordinator
Position Summary: The FSS Coordinator provides administrative services to HCV clients in accordance with Housing and Urban Development (HUD) guidelines and the HAJ Administrative plan and daily oper…
Document Control Administrator
Document Control Administrator JOB-10045884 Anticipated Start Date February 23 , 2026 Location Houston, TX Type of Employment Contract Hire Employer Info Our c…
Security Director
Responsibilities include, but are not limited to: Review (and as necessary revise) and implement security protocols and procedures to safeguard the company’s people, assets, and locations. Coll…
Maintenance Technician I - UniFirst
Our Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Maintenance Tech I to join our UniFirst community. As a Team Partner in the Maintenance Department, you will handle …
Civil Engineer
Job Details: Civil Engineer URGENTLY HIRING! Qualifications: ~5+ years of experience in municipal, land development, grading, and stormwater projects ~ Proficient in Civil 3D software ~…
IT Support Specialist I
IT Support Specialist I Position Information Quick Link: https://apptrkr.com/6904978 Full Time or Part Time: Full Time Months Worked Per Year:12 Hours Worked Per Week:40 Work Schedule: 8…
Accounting Manager
DLC, an Addison Group Company, is adding talent to its Chicago-based team of Accounting Manager Consultants! We are currently seeking experienced Accounting Manager Consultants who want to join a fan…