Customer Service Technical Support

Technical Customer Support Representative (Entry Level)

Job Description

We are seeking a customer-focused Technical Support Representative to provide first-call resolution and high-quality technical assistance to customers via phone and email. This role is ideal for individuals who enjoy helping others, troubleshooting technology issues, and clearly explaining technical concepts in an easy-to-understand way. The position supports software-related products and requires strong communication, documentation, and teamwork skills.

Key Responsibilities

• Provide first-call technical support to customers via telephone and email , regardless of product type or issue complexity
• Deliver professional, friendly, and solution-oriented customer service on every interaction
• Troubleshoot, diagnose, and resolve software-related issues, including:
  • Product functionality
  • Connectivity issues
  • Application errors or failures
• Clearly communicate technical solutions and instructions to customers in simple, non-technical language
• Accurately document all customer interactions, troubleshooting steps, and resolutions in the CRM system
• Participate in product testing, version updates, and new product rollouts
• Collaborate with team members to:
  • Share knowledge and best practices
  • Brainstorm solutions for complex customer issues
  • Proactively communicate recurring issues and resolutions across teams
• Follow established support processes while continuously improving customer experience

Required Qualifications

• Minimum 1 year of customer service experience (call center experience strongly preferred)
• Basic experience with:
  • Help desk support, or
  • Building or configuring computers
• Strong verbal and written communication skills; ability to clearly communicate in English
• Comfortable navigating a Windows environment
• Familiarity with installing and troubleshooting basic Windows applications
• Ability to explain technical processes step by step to non-technical users
• High School Diploma or equivalent

Preferred Qualifications (Nice to Have)

• Experience using Command Prompt
• Exposure to IT training, Geek Squad–style support, or entry-level IT environments

Key Skills

• Customer Service & Call Center Support
• Technical Troubleshooting
• Computer & Software Support
• CRM Documentation
• Clear Technical Communication
• Team Collaboration

Soft Skills

• Ability to confidently guide callers through troubleshooting steps
• Patience and professionalism when working with non-technical users
• Strong listening skills and attention to detail
• Willingness to learn and apply technical training quickly

Experience Level

• Entry-Level
• Ideal for candidates starting a career in technical support or IT customer service

This is a Contract to Hire position based out of ROSEMONT, IL.

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in ROSEMONT,IL.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.