Technical Inside Sales

Job Description

Job Description

Technical Inside Sales Specialist

Schaumburg, IL

Essential Functions & Responsibilities:

· Provide customer service expertise.

o Sell, recommend products on a technical level.

o Able to meet with customers, and others internally to sell flow control and heat tracing products.

o Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.

· Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment.

· Maintains responsibility of orders from quotation to collection:

o Select and specify a variety of products utilizing a variety of internal and vendor supplied tools/software.

o Responds to customer inquiries.

o Processes customers’ orders and send order acknowledgements. Review of customer purchase orders for special conditions/documentation

o Checks availability and verify ship dates.

o Increase order size by suggesting related items, explaining features, and checking customer’s buying history.

· Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.

· Promotes and maintains effective working relationships with suppliers and customers

· Negotiate pricing and delivery with vendors when necessary.

· Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.

· Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)

· Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem-solving skills, attention to detail, and developing a friendly but professional relationship with customers.

· Maximizes gross margin by providing superior service, problem solving, and technical expertise.

· Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.

· Other duties as assigned by Management

Preferred Education/Experience:

· Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement .

· 5+ years’ experience in a Customer Service/Application Engineer role with an Industrial Distributor preferred .

· Previous experience with Process Flow Control equipment required ; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired .

· Proficiency in AutoCAD (2D/3D) with the ability to produce accurate technical drawings.

· Experience in drafting construction, architectural, mechanical, or electrical plans.

· Ability to interpret blueprints, schematics, and engineering specifications.

· Strong attention to detail and commitment to drawing accuracy and revision control.

· Familiarity with industry standards, drafting conventions, and relevant codes.

· Ability to collaborate with engineers, designers, and project managers to refine designs.

· Strong organizational skills and ability to manage multiple drawing tasks and deadlines

Work Environment :

· Modern, multi-function office environment.

· Normal working hours are 7:30am to 4:30pm, Monday through Friday; Additional hours as needed.

· In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is [$29 - $33/hr] depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc.

At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000, our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce.

Company Description

At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000, our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce.