Collector

Job Description

Job Description

Des Plaines, IL

$18 ‒ $23 Hourly

Location: Des Plaines, IL - 100% On Site(accessible by public transit)

Schedule: No evenings or weekends

D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers.

D & A Services offers a base pay between $17.00 and $23.00 per hour,a long with a benefits package that includes a 401(k) plan, BC/BS medical, dental, vision, CASUAL DRESS CODE and more! We have an uncapped bonus structure which rewards Debt Collectors for generating revenue. Top producers earn large bonus checks.

Summary:

We are currently seeking a meticulous and results-oriented Debt Collector to join our team. As a Debt Collector, you will be responsible for managing and recovering outstanding debts owed to our organization. Your primary goal will be to maintain positive relationships with customers while achieving targeted recovery rates.

Responsibilities:

1. Contact debtors: Initiate communication with debtors via phone calls and collect according to established collection procedures.
2. Negotiate payment plans: Engage in professional and empathetic conversations with debtors to understand their financial situations, evaluate repayment options, and negotiate feasible payment plans.
3. Resolve disputes: Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution and maintaining customer satisfaction.
4. Monitor delinquent accounts: Regularly monitor and update the status of delinquent accounts in the system, ensuring accurate documentation of all interactions and progress made.
5. Investigate debtor profiles: Conduct thorough research and review debtor information to assess their ability to repay debts and determine appropriate collection strategies.
6. Manage Non Complaint debtors: Collaborate with management to review status of non-compliant debtors, ensuring adherence to relevant laws and regulations.
7. Update payment records: Record and update payment information on customer accounts to maintain accurate and up-to-date financial records.
8. Achieve collection targets: Strive to meet or exceed monthly, quarterly, and annual collection targets set by the organization.
9. Collaborate with internal teams: Collaborate effectively with internal team primarily, management, to resolve collection-related issues and improve overall debtor management processes.

Requirements:

1. Proven experience: Minimum of 3 years of experience as a Debt Collector in a third party environment with an emphasis on credit card collections.
2. Strong communication skills: Excellent verbal and written communication skills, with the ability to effectively negotiate, persuade, and handle difficult conversations.
3. Strong problem-solving skills: Ability to analyze debtor profiles, situations, and payment histories to devise creative solutions and negotiate optimal repayment plans.
4. Attention to detail: Meticulous attention to detail in recording debtor interactions, payment plans, and updating account details accurately.
5. Organizational skills: Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
6. Knowledge of debt collection laws: Familiarity with the Fair Debt Collection Practices Act (FDCPA) and knowledge of other relevant local and federal regulations related to debt collection.
7. Resilience: Ability to handle rejection and stress while maintaining a professional and empathetic demeanor.
8. Team player: Willingness to collaborate and support team members, sharing best practices and contributing to a positive work environment.
9. High ethical standards: Strong commitment to ethical conduct and respecting debtor confidentiality.
10. Proficiency in relevant software: Familiarity with debt collection software, customer relationship management (CRM) tools, and proficiency in MS Office Suite.

Qualifications:

1. Positive attitude with a high level of engagement and respect
2. Proven experience working as a Debt Collector in a third party, professional debt collection agency.
3. Knowledge of debt collection laws and regulations, especially the Fair Debt Collection Practices Act.
4. Excellent negotiation, persuasion, and communication skills, with the ability to handle challenging conversations and resolve conflicts.
5. Strong attention to detail, organizational skills, and ability to prioritize workload effectively.
6. Proficiency in using collection software and customer relationship management (CRM) systems. Knowledge of skip tracing techniques and tools is a plus.
7. Ability to perform well under pressure and meet collection targets while maintaining a positive attitude and professional demeanor.
8. Strong ethics and integrity, with a commitment to treating debtors with respect and following ethical guidelines.
9. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using technology tools for conducting research and managing debtor information.

Join our team as a Debt Collector and play a crucial role in recovering outstanding debts while maintaining positive customer relationships. This is an opportunity to make a significant impact on our organization's financial success. If you are a motivated individual, skilled in debt collection practices, and interested in working in a dynamic and fast paced environment, we would love to hear from you.

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.