Bilingual Patient Account Representative

LaSalle Network
Oak Brook, IL
Are you fluent in English and Spanish, passionate about helping patients, and skilled in navigating the world of healthcare billing and insurance? We’re looking for a Bilingual Patient Account Representative to join our growing team!

Bilingual Patient Account Representative Responsibilities:
  • Provide exceptional customer service through friendly and professional communication with patients and internal teams
  • Respond to patient inquiries via phone and email in a timely, courteous manner
  • Use computer systems to manage patient accounts, troubleshoot issues, and track information
  • Research insurance portals, verify benefits, and resolve billing inquiries
  • Analyze account activity, determine accurate balances, and explain them clearly to patients
  • Resolve patient concerns by identifying the best solutions
  • Perform additional tasks as needed to support our team and patients
Bilingual Patient Account Representative Requirements
  • High school diploma or equivalent
  • 2+ years of relevant experience or training
  • Strong knowledge of medical terminology, insurance guidelines, and explanation of benefits
  • Familiarity with complex claim denials
  • Excellent communication skills—in both English and Spanish
  • Highly organized, able to multitask and meet deadlines in a fast-paced environment
  • Self-motivated, dependable, and thrives in a collaborative setting
  • Tech-savvy with experience using standard office equipment
  • Familiarity with Nextgen PM, Acumen, and/or Epic is highly preferred
Bring your dedication, bilingual skills, and healthcare expertise to a team that values integrity, flexibility, and putting patients first.

Thank you,

Ariel Greene
Project Manager
LaSalle Network
Posted 2025-08-20

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