Customer Service Technical Support

Job Description

Job Description

Position: Customer Service - Technical Product Support Specialist

Job Type: Contract to Hire

Pay: $21.00

Hours: 8:00am - 5:00pm

Location: Pingree Grove, IL

Requirements: Resume, Interview, BG, DT, E-Verify

Job Summary:

A well-established manufacturer of industrial and commercial cleaning equipment is seeking a Customer Service – Technical Product Support Specialist to join its technical support team. This role is responsible for providing phone-based technical assistance, managing warranty administration, and supporting quality assurance initiatives. The ideal candidate will have strong mechanical aptitude, excellent communication skills, and experience within the commercial cleaning or equipment repair industry.

Key Responsibilities:

• Provide phone support for incoming technical inquiries related to a wide range of cleaning equipment

• Cross-train to support an additional product line

• Administer warranty processes, including claim evaluation and communication of coverage details

• Inspect and assess warranty parts when requested

• Record and communicate product issues such as negative trends, zero-hour failures, and serial number discrepancies

• Maintain data records within SAP

• Collaborate with production and sales teams to report and resolve quality issues (bi-monthly meetings)

• Participate in and help lead technical training seminars for equipment (twice annually)

• Support the Customer Care Manager and executive leadership with additional responsibilities as needed

Qualifications:

• Strong mechanical and technical aptitude

• Excellent communication and organizational skills

• Prior experience in commercial cleaning equipment or equipment service/repair

• Ability to troubleshoot and guide users through technical problems

• Self-motivated and able to work independently

• Some college or vocational training preferred

• SAP experience is a plus

We offer a generous benefits package which includes excellent health, dental, and vision plans, (401k), paid holidays and paid vacation, as well as company provided benefits; 401(k) matching contribution, life insurance, short & long-term disability.

Just In Time Staffing seeks to pair top candidates with opportunities that will be mutually beneficial for both them and the employers.

Company Description

Just In Time Staffing seeks to pair top candidates with opportunities that will be mutually beneficial for both them and the employers.