Customer Service/Accounting Clerk

Job Description

Job Description

Job Title: Customer Service Representative/Accounting Clerk

Company: Display Supply & Lighting, Inc. (a DSL Group Holdings company)

Location: Itasca, IL Employment Type: Full-Time (M-F, 8 AM-5 PM), In Person Reports To: Distributions Co Ops Manager & Controller

Position Overview

Display Supply & Lighting, Inc. is seeking an organized, customer-focused Customer Service Representative who excels in accurate data entry and managing customer inquiries with professionalism and efficiency. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and meticulous attention to detail. Familiarity with Sage BusinessWorks ERP is strongly preferred.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Enter and update customer orders, quotes, and account information with a high degree of accuracy.
• Use Sage BusinessWorks ERP to process orders, check inventory, generate invoices, and track shipments across multiple companies within the organization.
• Provide product information, pricing, and order status updates to customers and internal staff.
• Resolve customer issues, including order discrepancies, billing questions, and shipment concerns.
• Coordinate with warehouse, sales, and management teams to ensure accurate and on-time order fulfillment.
• Maintain thorough and up-to-date customer records and documentation.
• Work with the Controller to provide daily assistance and reporting as required.
• Support additional administrative tasks as needed.

Required Qualifications

• 1-3 years of customer service or inside sales support experience (B2B preferred).
• Strong, accurate data entry and typing skills.
• Excellent verbal and written communication skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (especially Outlook and Excel).
• Ability to problem-solve and de-escalate customer issues professionally.

Preferred Qualifications

• Experience using Sage BusinessWorks ERP or another ERP/order-processing system.
• Experience in a distribution, manufacturing, or small-business environment.
• Familiarity with basic order logistics (inventory, shipping, invoicing).
• Strong organizational skills.
• Understanding of financial intricacies & reports.

Key Competencies

• Customer-focused mindset
• Accuracy and consistency
• Organization and time management
• Team collaboration
• Professional communication

Compensation & Benefits

Base Pay / Hourly Rate

• Range: $17 - $24 per hour (Experience and qualifications dependent)
  • Overtime may be requested, from time to time, for project assistance.
    • Pay rate = 1.5x base pay
  • Annual bonus potential based upon meeting KPIs

Benefits

• Health Insurance (Medical/Dental/Vision)
  • PPO & HSA options available (Eligibility to receive this benefit come the first of the month following two months of employment.)
• 401(K)/Roth (K) w/ Employer 3% Safe Harbor Match
  • Eligible upon completion of one year of employment.

PTO

• Accruals begin on the first day of employment, but cannot be accessed until six months of employment. 10 days/year.
• Increase annually up to four weeks per year after ten years of employment.

Other Perks

• Life Insurance
• Short-term / Long-term disability
• Wellness benefits through the Health Insurance provider

How to Apply

If you're a self-motivated, customer-centric, well-organized individual who has a proven track record of working within a team environment, then we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and achievements to [email protected].

Display Supply & Lighting, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.