Product Owner-Salesforce Service Platform (Remote/Work From Home)
Claritev
Naperville, IL
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: We’re seeking a strategic and customer-centric Agile Product Owner to lead the evolution of our Salesforce Service Cloud platform. If you have a passion for optimizing service workflows, and bring expertise in Salesforce Service Cloud, we’d love to hear from you. The Product Owner is an empowered leader, knowledgeable in the business, who is responsible for the end-to-end planning and launch of Products. The incumbent collaborates with customers and business owners to understand business challenges and develop innovative and practical solutions that meet the customer's needs. They develop a Product Roadmap that describes deliverables and strategy, and then execute the roadmap from concept to launch. The Product Owner is responsible for maintaining both the Program and Team backlog for Agile teams, and overseeing and/or conducting the elicitation, organization and documentation of business and solution requirements. They work closely with Business Owners, subject matter experts, Business Analysts and Scrum teams and ensure that the Agile team develops solutions that meet the customer's real needs. Job Roles And Responsibilities
- Work with the Product Manager to articulate the vision and high-level Roadmap, and garner consensus across IT, Operations and Product Management.
- In collaboration with product management, identify and deliver features, gather feedback from stakeholders that will inform feature development, meet with the development team to convey the product roadmaps, and gather data on product usage
- Own and manage the backlog of the development team
- Working with other product owners to resolve dependencies and negotiate, coordinate, and align priorities to complete a feature
- Work with the Technical Lead/Architect to understand technical work and ensure the roadmap and backlog is planned with technical concerns in mind
- Collaborate with customers, clients and prospective users to understand and anticipate their needs.
- Work with Portfolio Managers/ Release Train Engineers (RTEs) and Domain Architects to create a prioritized Product/Program Backlog for all development work related to the Product.
- Work with Business Analysts and Agile Scrum Teams to break down big Features into User Stories on the Team backlog for the Agile team to design, build, test and deliver.
- Attend and actively participate in all relevant Team level Scrum Events and act as the content authority to make sure the Agile Team delivers the right solution at the right time.
- Attend and actively participate in Program level Agile Events such as PI Planning
- Act as a liaison between the Agile Team and the customers/stakeholders, making sure Product progress is highly visible and that the team is working/delivering at a sustainable pace.
- Assist the Agile team as needed to complete stories and with troubleshooting problems and developing recommendations/solutions
- Establish and govern approach for Product Documentation
- Support training development for end users and staff members.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate commitment to the Company's core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
- Minimum Bachelor's Degree, or 8 equivalent years of related experience
- 3+ years of agile Product Owner experience with methods such as Scrum, Lean, Kanban or SAFe or 7 years' experience in analysis and design on software development initiatives in analyst role (preferably within a Scrum Agile team)
- Ability to manage multiple simultaneous initiatives including continuous evaluation and re-ordering of priorities as business needs dictate
- Experience with distributed (offshore and remote) teams
- Experience with multiple teams at the same time
- Product Owner certification
- Experience with Scaled Agile Framework (SAFe) and PI Planning
- Strong working knowledge of Jira & Confluence
- Knowledge of other Agile approaches, such as Kanban and hybrid approaches
- Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial
- Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, problem-solving, planning and technical skills
- Ability to develop and maintain collaborative and cooperative relationships throughout the organization
- Ability to establish strong working relationships with teams and client relationships
- Demonstrate commitment to excellent customer service and follow-through
- Ability to effectively present information and respond to questions from internal and external customers
- Ability to be flexible and creative in problem solving
- Ability to anticipate business needs and think with a business owner mind-set
- Ability to adhere to corporate work ethic standards.
- Minimum 5 years' experience in analysis and design on software development initiatives in a Product Owner or Product Management role (preferably within a Scrum Agile team).
- Experience developing Product vision and Roadmaps and communicating these to a wide range of stakeholders
- Experience in Agile methodologies and requirements gathering and management practices such as BDD
- Knowledge of Agile knowledge management tools such as JIRA and Confluence preferred
- Knowledge of modelling tools such as Visio, Lucidcharts, Draw.io preferred
- International Institute of Business Analysis (IIBA) certifications, AAC, CBAP or CCBA preferred
- Required licensures, professional certifications, and/or Board certifications as applicable
- Knowledge of Healthcare industry and understanding all major workflows associated with healthcare claim processing
- Excellent verbal and written communication skills
- Analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, planning and technical skills
- Ability to use software and peripherals related to performance of job responsibilities
- Ability to facilitate teams and client relationships to satisfy needs and identify improvements
- Ability to develop strong relationships with all levels of management
- Ability to demonstrate commitment to excellent customer service and follow through
- Ability to manage multiple simultaneous initiatives including continuous evaluation and re-ordering of priorities for self and staff as business needs dictate
- Ability to effectively present information and respond to questions from internal and external customers
- Ability to be flexible and creative in problem solving and identifying process improvements
- Ability to anticipate business needs and think with a business owner mind-set
- Ability to recognize and apply business analysis and system analysis best practices to fit a variety of situations
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off - accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
Posted 2025-11-21
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