Patient Service Specialist PRN
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization, as needed, to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations.
- Check out patients in appropriate patient management system and distribute records
- File paperwork, medical records, and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings
- Participate in initial and ongoing training as required
- Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- Assist Center Operations Director or other leader in managing daily administrative functions
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Use employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via internal charge entry system.
- Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: Education Level: High School Diploma or GED Job-Related Experience
- 6 months to 1 year
- Working knowledge of state-specific occupational medicine requirements preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other employees
- Demonstrated ability to maintain working relationship with all levels of employees
- Demonstrated excellent customer service skills
- Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
- Ability to perform all aspects of front office operations
- Drive to achieve or exceed established service standards
- External candidates: submit your application on concentra.com/careers
- Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
Concentra is an Equal Opportunity Employer , including disability/veterans
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