Service Appointment Coordinator

Job Description

Job Description

Do you enjoy helping people, staying organized, and working in a fast-paced environment? We're looking for a motivated Service Appointment Coordinator to join our growing team.

As the first point of contact for many of our service customers, you'll play a critical role in creating an exceptional customer experience. You'll answer inbound calls, schedule appointments, follow up with customers, and help keep our service department running efficiently.

What You'll Do

• Answer incoming service calls professionally and courteously.
• Schedule service appointments while maximizing shop capacity.
• Make outbound calls to confirm appointments and follow up with customers.
• Respond promptly to online service requests, text messages, and emails.
• Coordinate with service advisors to ensure a seamless customer experience.
• Contact customers regarding declined services, maintenance reminders, and overdue maintenance.
• Assist with manufacturer service campaigns and recall outreach.
• Maintain accurate customer records in our CRM and scheduling software.
• Help achieve department appointment, show rate, and customer satisfaction goals.

What We're Looking For

• Positive, professional attitude.
• Excellent phone and communication skills.
• Strong customer service mindset.
• Comfortable using computers and learning dealership software.
• Organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Dependable with excellent attendance.
• Previous customer service, call center, hospitality, retail, or automotive experience is a plus, but we are willing to train the right person.

What We Offer

• Competitive hourly pay plus performance bonuses.
• Paid training.
• Health insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Employee discounts.
• Opportunities for advancement within our dealership.

Why Join Baum?

Baum has proudly served Central Illinois for generations and continues to grow by putting customers first. We believe in teamwork, integrity, and providing an outstanding experience every time a customer interacts with our dealership. If you're looking for a stable career with opportunities to grow, we'd like to meet you.

Apply today and become part of a dealership where your work truly makes a difference.