Assistant General Manager, Chicago
- Exceptional Customer Service
- Commitment to Employee Development & Teambuilding
- Health & Safety Compliance
- Inventory Control
- Detail-Oriented in-Store Operations
- Maintain an active and participatory role on the selling floor, working with and developing the team
- Analyze store metrics – including sales, inventory levels, drop schedules, etc
- Ensure high sell-through, collaborating with Corporate team to adequately stock and ample preparation for new product
- Initiate or attend daily team meetings to communicate current business trends and relevant updates. Motivate the team each day!
- Provide accurate and detailed reports to relevant parties
- Partnering with Retail Operations team, ideate, develop, and maintain a sound system of accurate operations processes to ensure the store is running efficiently
- Find relevant ways of capturing substantive and meaningful client data in an effort to build relationships and enhance client development opportunities
- Monitor the monthly Client Management database and reporting
- Keen understanding of relevant retail KPIs
- Participate in team evaluations/check-ins/reviews. Develop and train all members of the team on relevant KPIs in collaboration with corporate and store leadership
- Ensure that all the processes are in compliance with applicable laws, health & safety regulations, HR best practices, and Operations standards
- Promote a polished, professional, and positive work environment that fosters integrity & transparency
- Actively participate in sourcing, recruiting, and retaining a productive and energetic team. Partner with the HR team to facilitate training & onboarding for all new hires
- Provide meaningful support across all departments to facilitate community events/product launches/etc
- 3+ years progressively responsible retail leadership experience
- Strong familiarity with the luxury market, selling reports, identifying business opportunities and trends
- Experience leading retail teams in a fast-paced environment
- Demonstrated ability to foster a customer-service focused environment
- Ability to multi-task with ease
- Proficiency with the full Office platform
- Brand awareness highly preferred
- Bonus Eligible
- Full package benefits
- 401(k)
- Paid vacation
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