Customer Service Representative

Job Description

The Customer Service Rep. Role is a key part of the process to insure customer orders and product troubleshooting is being taken care of. This person joined with a team of reps, will take inbound calls and emails from internal partners to support customer requests and service requests. They will help set up engineers to service the client, order replacement parts and look up information for internal partners and customers.

- Answer incoming calls and make outgoing calls. (10-30 calls a day + emails)

- Create service requests for repair, preventive maintenance, assist, Depot, and non-repair.

- Identify and report potential complaints per criteria on service orders.

- Pursue and dispatch service orders to Field staff within designated timeframe.

- Create Installation requests and coordinate hardware installation communication.

- Support Plasma Business Unit Hotline, completion of Service Orders and opening Hotline notifications for roll-over calls.

- Assist in maintaining Depot Daily reporting, and customer follow up.

- Perform data entry of spare service part orders, and FOC orders, and delivery complaints.

- Handle Spare Part expediting process via Late Transaction & Part Chasing.

- Perform Daily SAP Part Movement for inventory purposes.

- Creation and update of Preventative Maintenance Plans.

- Completion and maintenance of daily SharePoint requests.

- Perform daily/weekly and monthly reports in SAP.

- Creation of weekly on-call/vacation assignment schedule.

Skills

customer service, Data entry, Inbound call, Microsoft office, Order entry, ERP, CRM

Qualifications

MUST HAVE:

- 2+ year of customer service from an office

- 1+ year Data Entry - Microsoft Office Suite - Word and Excel

- 1+ year Phone Experience

- Basic Computer Skills

NICE TO HAVE: NOT NEEDED

-College Degree

-Experience with SAP

-Logistics

-Experience with Lotus Notes

Job Type & Location

This is a Contract position based out of Lake Zurich, IL.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lake Zurich,IL.

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.