Property Manager

Functioning for 70 years, the Housing Authority of Joliet (HAJ) has been at the forefront and steadfastly committed to bringing exceptional housing services and programs to the people of the City of Joliet, and surrounding Will County communities.

We are seeking a strong Property Manager with impeccable customer service and communication abilities who is resident focused.

Essential Functions:
· Ability to read and understand and explain legal jargon and documents such as HUD regulations and leases
· Maintain a professional demeanor when faced with challenging issues
· Analyze property operating data and produce and submit daily/weekly/monthly reports on property operations

Resident Relations:
· Establish and maintain positive relations by interacting with community residents through formal and informal meetings and through oral, telephonic and written communication
· Administer informal resident grievance process in accordance with established polices and requirements
· Receive and fully document resident complaints, promptly address the complaints and appropriately communicate actions taken to the complaining resident

Marketing and Leasing:
· Develop and implement plans to achieve and maintain full occupancy greater than or equal to 98% occupancy each month
· Receive and process applications for occupancy in a manner consistent with program standards
· Maintain and administer an accurate and current site-based waiting list in accordance with prescribed HUD guidelines and ensure the list contains adequate number and type of families to fill current and anticipated vacancies
· Accurately calculate initial, interim and annual rent and apply appropriate utility allowances income deductions and a flat rents
· Execute lease and conduct move-in inspections and leasing orientation with each new lessee
· Initiate actions necessary to control vacancies and unit turnover
· Ensure vacant unit turnaround time for maintenance and leasing does not exceed 15 calendar days

Continued Occupancy:
· Monitor and enforce resident compliance with the lease by conducting periodic inspections of dwelling units in a manner that establishes and sustains a positive living environment for all families
· Initiate and process evictions for lease violations in compliance with program guidelines and applicable federal and state laws
· Conduct move-out inspections in a timely manner and accurately calculate charges against security deposits

Financial Planning and Maintenance Management:
· Ensure property is maintained in such a manner as to receive a score 90% or higher for physical inspection indicators
· Direct the activities of maintenance personnel at assigned site
· Certify work order completion to the satisfaction of residents and to the standards owners set forth
· Direct and/or monitor the routine collection of all rent and service charges due from residents and maintain an accurate and complete daily record of cash balances taking appropriate steps to minimize or eliminate delinquencies
· Maintain 98% rent collection efficiency for all residents in occupancy
· Maintain site buildings and grounds within budget limits
· Perform other duties as assigned

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to physically access all areas of the property.
· Work environment: The noise level in the work environment is usually moderate.
· Work hours may vary from the normal core hours of HAJ and on occasion may involve weekend work.

Qualifications Required:
· Associate’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field; a minimum of 6 years’ experience in affordable housing, leasing management or other related field and a minimum of 3 years supervisory experience
· Have or obtain Low-Income-Tax-Credit Certification within 6 months of hire
· Have or obtain Blended Occupancy Certification within 6 months of hire
· Must possess a valid Illinois driver’s license
· Must be able to pass a criminal background check

Qualifications Preferred:
· Bachelor’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field; a minimum of 3 years’ experience in affordable housing, specifically at a LIHTC property, leasing management or other related field and a minimum of 2 years supervisory experience
· Have Low-Income-Tax-Credit Certification
· Must have Blended Occupancy Management certification or obtain one within 6 months
· Must possess a valid Illinois driver’s license
· Must be able to pass a criminal background check

Job Type: Full-time

Salary: 57,000 - 62,000, commensurate with experience.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Property management: 5 years (Preferred)
• Customer service: 5 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person