Marketing & Community Engagement Manager

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Job Summary

The Marketing and Community Engagement Manager is responsible for leading the shopping center's comprehensive marketing strategy in support of the property's strategic goals. This role ensures JLL's marketing platforms (Marketing for Leasing, Marketing for Sales, Marketing for Revenue), tools and Core Practices are effectively employed to drive foot traffic, enhance tenant success, and maximize client satisfaction.

The Marketing and Community Engagement Manager oversees marketing and community engagement for Chicago Ridge Mall, leading and executing dynamic programming and events that attract shoppers, strengthen tenant relationships, and build lasting community connections. This position requires an event planning or hospitality background to create memorable experiences that drive customer loyalty and shopping center performance.

Job Responsibilities

• Marketing strategy implementation for an assigned group of properties and management of on-site marketing managers
• Collaborate with the Director of Marketing and the property team in the development of the annual marketing plan for the property based upon the center’s strategic goals
• Review and approve the center’s annual marketing budgets along with review/approval of reforecast throughout the year
• Responsible for writing/directing leasing marketing material production, fact sheets, brochures and website listings to ensure they are current and compelling
• Management of the center’s digital strategy – website, email, mobile, proximity, and social media; including the launch and full content approval
• Management of all in-center experiential programming including photo operations, seasonal décor (managing purchases up to $500,000), in-center signage and directories and the roll-out of on-property programming
• Responsible for client relationship management as it pertains to marketing, including on-site meetings, virtual meetings and presentations as needed
• Manages property programs to ensure quality and alignment with client objectives as well adherence to JLL Retail Core Practices and Standards of Excellence

National Property Services Marketing Responsibilities

• Participates in new business presentations and pitches to win property management assignments
• Leads market research at the property via ERSI and PinPoint for Retail marketing and manages Marketing for Leasing projects with the assigned leasing agent or broker
• Manages the external PR firm to garner positive publicity for JLL consumer marketing programs; provide local PR and crisis support as needed
• Writes/contributes articles related to consumer marketing (i.e., Retail Beat, Consumer Marketing Newsletter)
• Writes/Designs Idea Guides and Implementation Manuals for all consumer marketing programs
• Manages the Peer-to-Peer program and serves as primary lead for marketing new hire training; maintain online training courses for consumer marketing
• Manages assigned special projects as part of the national Retail marketing team
• Manages marketing manuals and all Core Practice materials related to marketing
• Creates training, programming and content for PM’s Management U

Skills and Knowledge

• Shopping center marketing/management experience required
• Computer literate, knowledge of marketing fundamentals and research
• Must have excellent interpersonal communication skills (verbal and written), special event coordination and management experience along with the ability to multitask
• Sales/negotiation skills
• Must have experience in managing budgets
• Must have flexibility to work varied schedules
• Must be able to travel, as needed
• Strong team player

Education/training- Bachelor’s Degree in marketing or related field. Experience in a third-party property management environment preferred

Years of relevant experience – 5-7 years in retail, marketing, advertising, or comparable business experience

Certifications/Licenses - CMD destination preferred. Real Estate license is a plus, but not required

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

75,000.00 – 85,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago Ridge, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.