Project / Service Order Manager

Benefits:

• Medical: Blue Cross Blue Shields of Michigan
• Dental: Delta Dental
• Vision: VSP
• Life: The Standard
• Voluntary Life: The Standard
• Short Term Disability: The Standard
• Long Term Disability: The Standard
• Hospital: The Standard
• Critical Illness: The Standard
• Accident: The Standard
• 401K - After 3 months of employment

in Collaborative currently provides customized partnership solutions to the healthcare industry. Our solutions are specifically designed for each client, for each partnership— servicing the built environment.

Intent to be Unique:

in Collaborative will be the superior choice for facility support services because we will redefine excellence through innovation, data-driven insights, and intentional strategies rooted in evidence-based research. Our approach goes beyond traditional solutions, leveraging advanced technology and analytics to provide actionable intelligence that empowers smarter, more strategic decision-making.

By staying ahead of industry trends and focusing on continuous improvement, we ensure our responses are not only timely but also tailored to address the unique challenges found within the Environment of Care. This commitment to precision and intentionality enhances operational efficiency, optimizes resources, and elevates outcomes for our clients.

We don’t just react—we anticipate. By integrating cutting-edge innovation with a steadfast focus on research-supported practices, we create sustainable, high-impact solutions that inspire confidence and deliver measurable success in every aspect of support services for the healthcare industry.

Human Quality Management:

• Leaders With A Voice

The leaders within in Collaborative shape company culture by inspiring trust, fostering collaboration, and driving meaningful change. Their ability to clearly articulate vision and values not only empowers teams and cultivates engagement but also ignites passion and purpose—individuals feel valued, motivated, and driven to contribute to shared success. Top-level leadership reinforces this by empowering local leaders to have a voice in operations, ensuring decisions are informed by those closest to the work.

• ESG + Safety

in Collaborative is committed to embedding privacy and safety at the core of our ESG plan, recognizing their vital role in fostering trust, well-being, and operational excellence. A workplace that prioritizes security—free from physical hazards, threats, and breaches of confidentiality—empowers employees to perform with confidence and peace of mind. By creating an environment where individuals feel protected and valued, we drive engagement, motivation, and resilience. This commitment not only supports a healthier, more effective workplace but also reflects our dedication to ethical responsibility and sustainable, people-focused growth.

• Communication At All Levels

in Collaborative believes effective communication is the cornerstone of a thriving organization, fostering trust, clarity, connection, and a culture of continuous improvement. Open and transparent dialogue align teams with organizational goals, values employee input, and empowers individuals to feel informed, appreciated, and deeply engage in driving success.

• Feedback + Acknowledgment

Feedback, acknowledgment, and continued learning drive a thriving workplace environment by fostering growth, motivation, and a sense of value. in Collaborative recognizes contributions, provides insights, and encourages skill development in every member of the team. By doing this, we empower employees, strengthen relationships, and cultivate a positive, high-performing organization.

• Competitive Pay + Benefits

Competitive pay and benefits are essential for building a thriving team, attracting top talent, retaining dedicated employees, and fostering loyalty. When employees feel valued and supported, they stay engaged, perform at their best, and drive innovative and growth. Prioritizing compensation and meaningful benefits creates a high-performing team and positions in Collaborative as an employer of choice.

• Identity Beyond The Job

in Collaborative is built on the principle that work-life balance is essential for overall well-being and success. We recognize the importance of individuals having an identity beyond their professional roles—pursuing passions, spending time with loved ones, and prioritizing personal growth. By cultivating a culture that values balance and flexibility, we empower our team members to bring their best selves to work, knowing they are supported in leading fulfilling lives outside the job. This approach not only enhances individual happiness but also drives greater creativity, productivity, and long-term success.

Position Summary

The Project / Service Order Manager plays a critical role in coordinating, tracking, and optimizing service orders and project-based work across the organization. This position supports operational leadership by overseeing day-to-day service order workflows, managing work order systems, coordinating resources, and ensuring work is executed efficiently, safely, and in alignment with company standards.

This role serves as a central hub between operations, technical teams, vendors, and internal stakeholders to ensure consistent execution, documentation, and visibility of all service and project activities.

Key Responsibilities

Operational Coordination

• Coordinate and execute daily service order and project activities as assigned by Operations leadership.
• Monitor active work orders and projects to ensure scope, schedule, and priorities are maintained.
• Escalate risks, delays, or resource gaps as needed.

Service Order / Work Order System Management

• Serve as primary owner of the work order / service order management system (CMMS, PSA, or ERP).
• Create, intake, route, assign, and track service orders and project tasks.
• Audit system data to ensure accuracy, completeness, and timely closeout.

Project & Workflow Oversight

• Support planning and scheduling of labor, materials, and vendor resources.
• Track progress and provide status updates to stakeholders.
• Ensure documentation, approvals, and change orders are properly captured.

Procurement & Inventory Support

• Coordinate ordering of materials, parts, and supplies to support field and technical teams.
• Monitor inventory levels and flag shortages.

Vendor & Contractor Coordination

• Interface with external vendors and subcontractors for specialized services.
• Verify compliance with company safety and operational requirements.
• Track vendor performance and completion.

Quality, Safety & Compliance Support

• Support internal standards, safety programs, and contractual requirements.
• Assist with audits and documentation readiness where applicable.

Reporting & Continuous Improvement

• Produce operational reports (backlog, cycle time, completion rates, workload).
• Identify trends and recommend process improvements.
• Assist with system enhancements and automation.

Qualifications & Requirements

• 3+ years of experience in service coordination, project coordination, operations support, or order management.
• Experience working with work order systems, CMMS, PSA, ERP, or ticketing platforms.
• Strong organizational and multitasking skills.
• Ability to communicate effectively with technical staff, leadership, and vendors.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Preferred Qualifications

• Experience in technical services, facilities, healthcare technology, IT services, construction services, or field operations.
• Project management training or certification (CAPM, PMP, or similar).
• Experience supporting multi-site or contract-based operations.

Key Competencies

• Process-driven
• Detail-oriented
• Strong follow-through
• Customer and service mindset
• Analytical and problem-solving skills
• Adaptability in fast-paced environments

Success Indicators

• Improved service order cycle time
• High on-time completion rate
• Accurate system documentation
• Reduced rework and escalations
• Strong internal stakeholder satisfaction