Business Program Manager - T&S Reliability Programs
Develop, manage, and evaluate key projects/programs/initiatives from planning to post implementation phases as required. Develop business plans, project charters, and performance metrics in support of business objectives. Ensure organizational alignment with management models and principles and drive the integration of best practices. Perform various assignments including requests for financial and operational reports, data analysis and modeling, business planning, and/or performance measurement. Coordinate quality assurance and/or change management activities with internal and external personnel. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties:- Support development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs.
- Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives.
- Coordinate work plans to implement corrective actions that are identified as a result of performance assessment.
- Support the establishment of business plans and objectives across multiple areas / departments. Coordinate with stakeholders on the development of business cases and prioritization of deliverables.
- Support change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures.
- Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership.
- Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise other personnel with responses to internal and external inquiries.
- This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.
- Financial Scope:
- Direct impact on budget is substantial - This position has a direct impact on the Company's performance regarding several key indicators, operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction by managing scope, budget and schedule to within approved parameters, and providing structured and detailed reports to the appropriate Management team. Drives the development of key projects/programs/initiatives to ensure complete and successful implementation. Develops and tracks key milestones. Cost of failure would have a significant impact on Exelon reliability and financial goals.
- This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to developing, coordinating, and implementing projects/programs/initiatives that have a direct link to either customer experience, reliability, or the bottom line results of the organization.
- Contacts:
- This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal. The ability to build relationships across the organization is critical.
- Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results.
- Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR in lieu of bachelor's degree, High School diploma and 3 - 6 years related business experience.
- General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
- Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
- Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
- Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
- Customer driven with demonstrated good written and oral communication skills.
- MBA or Master's degree in a business or S.T.E.M. field.
- General knowledge of the practices, procedures and principles of project management.
- Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt
- Demonstrated general analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis. Skilled in business case development.
- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $72,000.00/Yr. – $99,000.00/Yr.
- Annual Bonus for eligible positions: 10%
- 401(k) match and annual company contribution
- Medical, dental and vision insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
- Employee Assistance Program and resources for mental and emotional support
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
- Referral bonus program
- And much more
Recommended Jobs
Radiologic Technologist
CompuRay Medical is seeking an X-ray Technologist, experienced in C-arm/Fluoroscopy to work alongside our Pain Physicians during injection procedures. In addition to working in the fluoroscopy suite,…
Delivery Driver
Job Description Job Description Summary : Delivery Driver’s primary responsibility is to deliver sandwiches to customers in the designated delivery area. Drivers are expected to check all produc…
Key Account Director
Key Account Director Remote US / Chicago-base preferred About Caresyntax Caresyntax is a global leader in surgical and clinical data solutions. Our new business unit, Clinical Data as a Servic…
BDC Representative
Arnie Bauer Buick GMC Cadillac has been in business for over 80 years. We are committed to meeting the needs of our customers and community with our full selection of new and used cars, trucks, and SU…
Local Truck Driver - Class A (60126)
Looking for dedicated truck driving jobs? J.B. Hunt is hiring local CDL-A drivers! Become a Dedicated Contract Services driver and start enjoying consistent freight and deliveries for a single custome…
Kindergarten Bilingual Teacher
Title: Kindergarten Bilingual Teacher Location: West Belden 2245 N McVicker Ave, Chicago, IL 60639 Reports To: Principal Salary: Starting salary for certified teachers starts at $70,000 Employee T…
General Engineer
Who We Are: We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work wi…
Managing Veterinarian
Multi-Site Veterinary Leadership Opportunity – Oswego/Pulaski, NY Ready to expand your impact beyond a single hospital? North Country Veterinary Services is seeking an experienced veterinarian …
Service Engineer
Description Position at Sumitomo Electric Carbide, Inc. Sumitomo Electric Carbide, Inc. a world leader in the production and distribution of tools for metal cutting industries currently has an ope…
Line Cook
UNA Hospitality is seeking a full-time PM Line Cook for Bistro Monadnock a 120-seat modern French Bistro inspired by the restaurants and cafes of France - located in the heart of Chicago’s iconic Sout…