Receptionist / Customer Experience Representative
Job Description
Job Description
BBA, Inc. – Collision Repair Specialists is growing, and we're looking for a Receptionist / Customer Experience Representative to join our team!
If you love working with people, want a real career with room to grow, and want to be part of a dynamic, fast-moving industry — we're the team for you.
In this role, you'll be the main point of contact for our customers and a key support to our front-end coordinators. You'll help set clear expectations and keep vehicles moving through our shop efficiently and accurately. The ideal candidate genuinely enjoys interacting with customers and takes pride in handling administrative work with care.
What You'll Do:
- Deliver an unbeatable customer experience — that's the #1 priority
- Answer phones and emails, respond to questions, and route calls to the right person
- Keep customers updated on their vehicle's status by text, email, and phone
- Log updates in our management system and work with the Production Manager to keep the production log current
- Update rental car companies on vehicle status through their online portals
- Enter vehicle data for our OEM partners through their online portals
- Handle administrative tasks: copying, scanning, and saving files
- Generate reports for management
What We're Looking For:
- 1+ year of customer service experience (required)
- Friendly and approachable
- Strong communicator, written and verbal
- Team-player mindset
- Adaptable and organized
Why BBA, Inc.? We're a team focused on knowledge, growth, and reputation. We invest in our people and offer real opportunities to advance. If you're motivated, enthusiastic, and love being part of a team, we'd love to meet you.
Pay : Hourly
Schedule : Monday - Friday 7:00 AM - 5:00 PM (9-hour days, 45-hour work week) - NO Weekends!
Benefits: Full Benefits Package with Paid Time Off
Recommended Jobs
Used Car Technician
Job Summary McGrath Honda of Elgin is seeking an experienced Used Car Technician to join our team of dedicated automotive professionals. The right candidate will assist in the repair, service, and mai…
Senior Master Technician
We are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical services on vehicles, diagnosing and repair…
Mechanical Maintenance Technician
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985,…
Regional Director, Field Patient Access (East)
Job Description Job Description Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental heal…
Preschool Hiring Event at Glen Oak
Job Description Job Description Overview What You’ll Do Create a warm, welcoming, and inclusive classroom environment where every child is treated with dignity, respect, and care. Buil…
IV Tech - IV Therapy Clinic
IV Tech Location: Park Ridge, IL Company: IV Nutrition About the Role We are hiring an IV Infusion Technician to deliver high-quality IV therapy services while supporting daily clinic o…
OCJ - Official Court Reporter
OFFICE OF THE CHIEF JUDGE CIRCUIT COURT OF COOK COUNTY, ILLINOIS COURT REPORTING SERVICES Job Title : OFFICIAL COURT REPORTER 2 Union: IBEW, LOCAL 134 Salary : …
General Farm Worker
General Farm Worker (6353) Location: London Mills, Illinois Job Number: 6353 General farm work on a grain and cow calf farm in west central Illinois. Duties would include but are not limited …
Senior Data & Reporting Analyst
Senior Data & Reporting Analyst Ready to turn data into business decisions? LaSalle Network is partnering with an industry-leading client to hire a Senior Data & Reporting Analyst who thrives in…
SkillBridge - Data Center Technician - Hiring our Heroes Cohort Q3' 2026
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold idea…