Senior Manager Operational Excellence

: Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. : Responsible for leading a team to support operational excellence initiatives. Builds and implements a framework which facilitates an operating environment to deliver a consistent best-in-class customer experience and flawless execution. Provides overall program management and thought leadership to problem solve and implement solutions across key dimensions: operational performance, incident management, process design, policies and product decisions, technology applications (code quality), stability of the systems environment, development of controls/metrics and overall improvements to technology infrastructure and service delivery. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Job Responsibilities: Drive organizational engagement for initiatives that drive operational excellence. Includes but not limited to developing strategy and ensuring standards/processes are aligned to support goals. Define an operational excellence framework and provide solutions to value streams to implement the components. Assess maturity against the operational excellence framework and develop customized action plans for each value stream to drive the highest value. Improve capture, documentation of incidents and root cause identification; develop sustainable process to implement which value streams can execute. Work closely with Business Units such as Business Technology to ensure quality of system development efforts and identify opportunities to enhance resiliency of technology infrastructure. Identify effectiveness of operational risk management processes and develop controls to ensure adherence to risk management standards. Coordinate with leaders of Operational Excellence initiatives across lines of business to ensure application of best practices and establish enterprise standards where appropriate. Provide timely communication and transparency; work across key stake holders proactively communicating with all levels of the organization to drive implementation, execution and continuous improvement. Leads and develops dedicated risk and process experts. Provides timely coaching, feedback, and direction to employees to help them develop their capabilities and enable them to perform to their potential. Minimum Qualifications At a minimum, here's what we need from you: Bachelor's Degree in Accounting, Business, Finance, Information Technology, Engineering, Art or related field 8+ years of experience in process Improvement, Technology, Lean/Six Sigma, Operations, Risk Management In Lieu of Education Experience 10+ years Compliance, Operations Management, Audit, Risk Management or related Application Deadline: The application window for this position is anticipated to close on Jan-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between to . Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account STD, Life, LTD and AD&D Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at MyDiscoverBenefits.com . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)