Perioperative Scheduler -ROPH-22920
- High School Diploma.
- Manual dexterity, effective communication, precision and accuracy.
- Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
- Ability to communicate well with patients and all levels of staff.
- Able to manage multiple tasks at one time.
- Works well individually and as part of the team.
- Certified Medical Assistant experience.
- Three years of medical office experience.
- Experience obtaining prior authorizations & knowledge of insurance authorization processes.
- Schedules, reschedules, or cancels surgical appointments.
- Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
- Coordinates surgical scheduling information flow into and out of the clinic.
- Maintains a direct communication line with the key OR staff.
- Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
- Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
- Solves surgical scheduling problems by seeking out the appropriate people and resources.
- Answers telephone calls efficiently and courteously.
- Provides information as requested or routes calls appropriately.
- Updates electronic medical record appropriately.
- Works as part of the surgical scheduling team and accepts other duties as requested
- Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
- Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
- Performs duties to assist the medical staff independently at the direction of management.
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