Gallagher Claims and Risk Consulting (GCRC) Onboarding and Operations Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As the GCRC Onboarding and Operations Manager, you will play a pivotal role in integrating staff into our national platform, ensuring a smooth transition from localized operating models. You will be responsible for creating and executing change plans, educating team members on our client-centric approach, and supporting leadership with people integration. This role is critical to fostering a cohesive and efficient operational structure that enhances the client experience.

• Change Management: Develop and implement change plans and content to support the onboarding of staff transitioning from localized operating models to a unified national platform.
• Education and Training: Educate team members on Gallagher’s operational philosophy, emphasizing our commitment to the client experience and supporting both internal and external clients.
• Leadership Support: Collaborate with the Leadership Team to facilitate the integration of people into our organizational structure and roles.
• Stakeholder Collaboration: Partner with training resources, provide go-live support, and engage with key stakeholders, including producers, service teams, and leadership, to ensure a successful onboarding process.

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• 35-50% travel.
• Proven experience in onboarding, operations management, or change management, preferably within the insurance or risk consulting industry.
• Strong communication and interpersonal skills to effectively educate and collaborate with diverse teams.
• A client-focused mindset with a commitment to delivering exceptional service.
• Ability to manage multiple priorities and work in a fast-paced environment.
• A proactive and solutions-oriented approach to problem-solving.

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#APIntegration

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.