Help desk technician - technician

Job Summary:

Provide expertise in the management for user access to the United States Mobility Air Force's online systems and communications networked information systems, electronic documents, technical orders, mail; standard network configuration and operation systems, along with standard desktop configuration software and operation system and has the responsibility for the technical administration and operational monitoring of logistics systems.

Job Description:

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
• Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide technical administration and operational management of eTools and servers supporting strategic level programs:
  • Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions.
  • Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
  • Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes).
  • Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers.
  • Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system.
  • Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
  • Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
  • Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines.
  • Provides work guidance to less experienced personnel and technical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:
  • Research, document, provide recommendations, and estimates for yearly central purchasing.
  • Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders.
  • Manage all aspects of the AMC eTool warranty processes.
• Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities.

Qualifications:

• Minimum of an Associate's degree AND 3 years of experience,
• Experience from the areas identified below:
  • Computing Environment and Operating System for Server software
  • Computing Environment and Operating System for desktop software
  • Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Must possess a U.S. Secret Clearance
• Operating Systems (OS) Certification (Windows 11 OS, etc.)

Additional Details:

• May travel at least once per quarter.

ABOUT MISSION MULTIPLIER

Mission Multiplier is a HUBZone certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees – with the end result of securing and enriching the communities we serve – through the delivery of innovative cybersecurity solutions.

EEO STATEMENT

Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at [email protected].

BENEFITS

Mission Multiplier offers a wide range of benefits, including:

• Group Life Insurance
• Voluntary Life/AD&D Insurance
• Medical Insurance
• Secondary/GAP Insurance
• Dental Coverage
• Vision Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• 401k (w/ employer match) after six (6) months of continuous service