Data Analytics Manager

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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

• Manager Data Analyst – IT is a data driven leader with a passion for data and analytics, the willingness to dig deep into details, and the ability to assess the big picture and identify process improvement
• Developing and maintaining strong relationships with key stakeholders across Digital Technology and Product teams with a good understanding of the business, as well as leading, coaching, training, and motivating a talented team are keys to success in this role
• This team would be integral to interpret data gathered from various sources and interpret patterns and trends and turns it into information which improves Operational Excellence (OX)
• This role requires a communicator with passion for finding the signal in data and ability to come up with improvements to applications and metrics to be measured
• Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data
• The team will partner with Customer Travel Experience (CTE) product owners on operational metrics
• This role Deeply understands the digital performance of the applications/systems influencing the business functionality of applications/systems
• Understands the right questions to be asked on the platform data tied to the CTE
• Develops streamlined and comprehensive data analytics workstreams
• Areas of focus will include, but are not limited to:
• Data Visualizations
• Application performance analysis
• Error patterns, top factors contributing to errors
• Identify, design, and implement internal process improvements: recommendations for performance and greater scalability
• Modeling and coding of data
• Manages a small team of data analysts (contractors), takes part in the hiring process, provides technical guidance and subject matter expertise to the team
• Lead analysis of new platform updates and application releases, learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards
• Build trusted data products including dashboards and reporting products to support Digital Technology and other verticals within United that helps them make data driven decisions on application performance
• Communicate and share updates with senior leadership, along with putting together regular presentations
• Technical Expertise:
• Manage the complete lifecycle of a data product starting from identifying scope, requirements going onto the data pipeline build, UAT and production deployment phase.
• Focus on identifying actionable insights and define clear business outcomes for the data products being developed
• Ensure seamless integration of BI solutions with current systems and data sources
• Keep abreast of industry developments, tools, and best practices in BI and data analytics
• Lead reviews of models, solution strategies, and code with the team to leverage its collective experience and reviews of solutions with business/product management teams to ensure that they are acceptable

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Engineering, Data science or another quantitative field (Computer Science, Mathematics, Statistics, Economics, Engineering, Operations Research)
• 4+ years in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 500 company
• 1+ years in a manager role
• Experience putting together presentations for stakeholders and leaders at a MD and VP level and interact with all levels of management
• Proven Team Manager, ability to communicate a vision, inspire the team towards that vision and provide support to achieve it
• Working knowledge of tools such as PowerBI, Tibco Spotfire, etc... to produce meaningful insights by creating elegant dashboards
• Advanced Excel knowledge
• Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand KPI / Goal Settings from teams to large organizations
• Advanced level SQL skills
• Good working knowledge of Python
• Strong problem-solving skills, using data to tackle problems
• Outstanding writing, communication, and presentation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree in Information Systems, Aviation management or related degree, MBA
• Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics
• 3+ years in a manager role
• Experience with AL/ML
• Experience with Enterprise monitoring systems
• Experience with Data-Bricks, Palantir Foundry, Microsoft SQL Server Management Studio
• Previous airline or travel industry experience is a plus
• Experience with AWS - Redshift, Quicksight, Athena
• Experience with Big Query
• Experience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc.
• Continuous integration & delivery using Agile methodologies
• Data Engineering experience

The base pay range for this role is $112,480.00 to $146,540.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.


You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.


United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]