Credit representative

Worldpac, a leading name in automotive parts distribution, is looking for a Credit Representative to be responsible for contacting Worldpac customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First teams as necessary to resolve customer concerns causing delays in payments. The role will work with Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success.

The role will work closely with cross-functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs. This role will work closely with key customers and the cross- functional teams to understand and resolve issues while adhering to established company policies and procedures.

Who We Are

Worldpac's well-respected, industry-leading business model, with a robust technology platform and comprehensive product assortment, is what differentiates us from our competitors. Our Team Members are the reason WORLDPAC has outperformed the industry for over 30 years with an unwavering commitment to our customers and suppliers. Worldpac fosters a sense of community, connection, and inclusion.

Our team member’s value proposition includes competitive compensation and benefits, career path development, and a supportive work environment that encourages innovation, creativity, and personal growth. Worldpac is proud to offer all our team members a workplace that is both challenging and rewarding, with a commitment to enable each of them to achieve their full potential.

What You Will Contribute at Worldpac

• Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated

• Develop and maintain positive working relationships with all customers within assigned A/R portfolio

• Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances

• Resolves disputed and unapplied items on the customer accounts

• Works with internal and external customer to clear open accounts receivable balances

• Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt

• Works in a team supportive environment

• Performs other collection related duties as required by management

• Complies with all established policies and procedures

• Ability to organize and interpret data as well as communicating analytic results/recommendations

• Able to manage multiple tasks simultaneously to completion with sound business judgment

• Credit hold review and order releases per company policy guidelines

• Special projects as assigned

What You Should Have

Education : Minimum Associate's degree in Business business-related field preferred, or equivalent experience in lieu of Associate's degree

Must-Have Skills :

• 2+ years’ experience in a credit and collections or customer facing role

• Effective collections, issue resolution, deduction management, and negotiation skills

• Collaborative attitude, as well as strong analytical and investigative skills

• Proven ability to work both independently and as a team member

• Understanding of basic accounting and bookkeeping procedures

• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication

• Ability to define problems, identify solutions and follow through to completion

• Excellent verbal and written communication

• Strong decision-making skills with strong attention to detail and action results oriented

• Working knowledge of AS400 system

• Excellent customer service skills

• Knowledge of transactional processes and systems

Physical/Work Environment Expectations:

• The regular workweek is forty hours, however, requirements of the position may warrant extended work hours. Associate must be available to work Saturdays.

• While performing the duties of this job, the associate is regularly required to talk, hear, stand, walk and use hands to handle or feel objects, tools or controls.

• The associate frequently is required to reach with hands and arms.

• The associate is frequently required to sit and occasionally required to climb or balance; and stoop, kneel and crouch.

• The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include reading vision for computer monitor and hard copy print.

What Worldpac Provides to You

Comprehensive Benefits Package (US F ull- T ime roles)

• Health insurance plans, dental, and vision

• Wellness incentives

• 401(k) with employer match after 1 year of service

Comprehensive Benefits Package (CAN Full-Time roles)

• Extended health care, dental, vision, life insurance, and disability insurance

• RRSP with employer match

• Employee assistance program

Beyond Your Day Job

• Paid time off (package varies by role type)

• Paid holidays

• Annual Performance Reviews/Merit Increases (as eligible)

• Empowering Career Growth and Success

Worldpac expects to pay a base salary in the range provided on this job posting. Generally, we look to bring in candidates around the 50th percentile of the advertised range. However, this is never a guarantee. Within the range, individual pay will be determined by factors such as job-related skills, experience, and relevant education or training.

United States Candidates: Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact [email protected] for assistance.

Canada Candidates: Worldpac endeavors to make its recruitment process accessible to any and all users. Reasonable accommodation will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruiting and selection process. Please contact Worldpac Human Resources at [email protected] to make a request for reasonable accommodation during any aspect of the recruiting and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.