Front Desk Associate

The Chicago Fire Football Club (Chicago Fire FC) is an American professional soccer club that competes in Major League Soccer (MLS), the top U.S. domestic league. Founded on October 8, 1997, on the 126th anniversary of the Great Chicago Fire, the Club began play in 1998 as one of the League’s first expansion franchises. The Fire have won six major domestic titles, including the 1998 MLS Cup; the 1998, 2000, 2003, and 2006 Lamar Hunt U.S. Open Cups; as well as the 2003 MLS Supporters’ Shield.

The Club recently announced plans to build a $750M+ privately financed downtown stadium in Chicago in 2028. The stadium will anchor Chicago’s newest neighborhood, the 78, a 62-acre development and entertainment district located along the Chicago River just south of Roosevelt Road. For more information on our bold plans, visit DearChicago.com.

Additionally, the Club recently opened the state-of-the-art $100M Endeavor Health Performance Center in March 2025 that has set the standard for North American training facilities. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire FC, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview:

Chicago Fire Football Club is seeking a dedicated Front Desk Associate to join our team! This individual will report to the Facilities Manager. This position will be reporting to Endeavor Health Fire Pitch, the Club’s community football facility on the north side of Chicago. On an annual basis, the Endeavor Health Fire Pitch welcomes 300,000+ visitors, and our team of Front Desk Associates works to ensure each and every guest has the best possible experience.

Job Responsibilities:

• Represent the Chicago Fire at our facility, while interacting with adult players, children and parents
• Welcome our guests with a friendly smile, and proactively help with any inquiries
• Assist with inventory and restocking of merchandise and food items sold at the facility
• Proactively troubleshoot any issues and help to solve them going forward
• Be knowledgeable about the rules of the facility and help to enforce them
• Take incoming calls or deliveries with a professional attitude and direct their needs to the proper person on staff
• Handle complaints with professionalism, and aim to turn any negative interaction into a positive one
• Assist with facility operations such as set up, tear down, cleaning, and organization
• Communicate clearly and effectively with colleagues at all times to solve challenges
• Stay focused and positive at all times
• Serve as a knowledgeable source on club news and happenings in the community
• Have a full understanding of our facility programming, and be able to inform new potential customers
• Represent the Chicago Fire and its respective partners/sponsors with enthusiasm, energy, pride, passion, and professionalism

Required Qualifications:

• Ability to work a minimum of 15 hours per week
• Candidates must live in the Chicagoland area
• Outstanding communication skills and a positive, energetic personality
• Ability to respond to any situation quickly and professionally.
• Comfort with public interactions and sharing knowledge of the Chicago Fire
• Ability to communicate with internal and external staff in addition to clients in a respectable, professional, and enthusiastic manner
• Ability to lift at least 30 lbs

Preferred Qualifications:

• Previous customer service experience
• Spanish language fluency
• Demonstrate a genuine passion for professional sports and a strong willingness to immerse yourself in the team environment, the game, and the fast-paced nature of the sports industry.

Compensation:

• This role offers an hourly rate of $16.60
• This role is classified as Part-time, non-exempt

Please note:

• Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the Human Resources Department at [email protected] to let us know the nature of your request and your contact information.

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