Client Delivery Manager (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We’re seeking a Client Delivery Manager to ensure the successful delivery of services contracted by the client on an ongoing basis. The CDM's role is to ensure that the BTCS Customer Success (CS) department fulfills its obligations to clients and enables their success with our products and services while aligning with Broadridge's strategy.

Responsibilities:

The Client Delivery Manager (CDM) serves as the "face of Broadridge" to clients and assumes sole accountability for the end-to-end service. They collaborate with various Broadridge teams and services involved in the solution, bringing them together on behalf of the client. This includes:

• Collaborating with other Customer Success (CS) resources assigned to the client, such as Technical Account Managers (TAM) and Client Service Managers (CSM), to provide a comprehensive view of engagement, potentially spanning multiple solutions (e.g., AT and PT stacks for clients).
• Taking ownership of the client relationship, in conjunction with the TAM and Sales Account Manager, within the regular framework (e.g., weekly meetings, Quarterly Business Reviews).
• Conducting regular client visits to meet with end-users and gather firsthand feedback.
• Attending and potentially facilitating executive-level engagements, as well as engaging with senior-level stakeholders (e.g., executive meetings and visits).
• Promoting Broadridge products while forming and strengthening relationships of stakeholders of existing clients.

The Client Delivery Manager (CDM) serves as the internal representative of the "voice of the client" and is responsible for ensuring that the client's interests are accurately represented while aligning with Broadridge's strategic vision. This includes:

• Triaging client requests and initiatives, advocating for their importance to other departments to ensure proper prioritization.
• Managing critical incidents and driving them towards resolution.
• Supervising incident reports production, coordinating post-mortems, and following up on incident remediation efforts with various internal stakeholders.
• For mission-critical assignments, such as high-profile client projects, stability plans, and remediation for red clients, developing remediation plans and success criteria, orchestrating governance processes, coordinating with internal and external stakeholders, ensuring accountability, and reporting to senior management accordingly.

As part of the engagement, the CDM may be required to spend time on-site with clients, conducting floor walks, assessing their understanding of the product, and providing support to enhance their knowledge and usage, ultimately improving their overall experience. However, this aspect of the role may require additional specialized skills (such as trading experience and in-depth product knowledge) in addition to the client-facing skills described above. Depending on the staff profile, these responsibilities may or may not be integrated into the CDM role.

Qualifications:

• 7+ years of experience in Client Delivery, Customer Success, Account Management, or Service Management roles within a technology, financial services, or SaaS environment

• Proven experience owning end-to-end client delivery and serving as the primary point of accountability for client outcomes

• Strong client-facing experience, including regular interaction with senior and executive-level stakeholders

• Demonstrated ability to manage complex, multi-stakeholder relationships across internal teams (e.g., Sales, Technical, Operations, Product)

• Experience triaging and prioritizing client requests, incidents, and initiatives in fast-paced, mission-critical environments

• Proven track record of managing critical incidents, driving resolution, and coordinating post-incident reviews and remediation plans

• Excellent communication and presentation skills, with the ability to lead governance forums such as weekly client meetings and Quarterly Business Reviews

• Strong problem-solving, organizational, and decision-making skills, with the ability to manage competing priorities

• Ability to represent the “voice of the client” while balancing organizational strategy and operational constraints

• Comfortable working in a remote environment with limited travel for client visits and team collaboration

• Bachelor’s degree in Business, Information Systems, Finance, or a related field, or equivalent practical experience

Compensation Range: The salary range for this position is between $150,000 - $175,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for more information on our comprehensive benefit offerings.

#LI-PP1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click

here

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to

[email protected]