Director of Housekeeping - Hilton Chicago

Hilton Chicago — A magnificent landmark overlooking Grant Park, Lake Michigan, and Museum Campus, Hilton Chicago offers a truly iconic setting in the heart of downtown. With 1,544 guest rooms, this full-service convention hotel stands as one of the city’s most celebrated destinations and is looking for a Director of Housekeeping!

Home to over 800 team members, Hilton Chicago takes pride in fostering a culture of excellence, teamwork, and growth. It’s an exciting time to join Hilton—Great Place to Work and Fortune recently recognized Hilton as the #2 Best Big Company to Work For in 2025!

We are seeking an experienced Director of Housekeeping . The ideal candidate will have at least five years of experience as a Director or Assistant Director in a big box hotel, with a true passion for guest service, cleanliness standards, and developing others. They will bring proven leadership in managing Housekeeping operations, driving guest satisfaction, operational efficiency, and departmental excellence. The role requires experience managing large inventories, vendor partnerships, and budgets, along with a collaborative approach to work closely with Front Office and Engineering. A genuine passion for developing and empowering team members at all levels—including a large union workforce—is essential. OnQ experience is highly desired, and bilingual candidates are encouraged to apply. This is a high-volume, fast-paced environment where success comes from engagement, teamwork, and operational mastery—an ideal opportunity for a hospitality leader who thrives on driving performance through people.

What will I be doing?

• Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards.
• Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
• Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
• Recruit, interview and train team members.

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About us

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

The Benefits

The estimated annual salary for this role is between $115,000 and $125,000 and is based on applicable and specialized experience and location.

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Best-in-Class Paid Time Off (PTO)
• Complimentary Meals in the Team Member Restaurant
• Complimentary Access to the Hotel Athletic Club
• Go Hilton travel program: 100 nights of discounted travel

• Mental health resources including Employee Assistance Program, subject to eligibility

• Parental leave to support new parent
• 401K plan and company match
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Continuing Education opportunities
• Career growth and development
• Recognition and rewards programs

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