CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ABOUT CUSTOM PRINT GRAPHICS:

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving a diverse client base ranging from local small businesses and nonprofits to regional and national brands. With a close-knit team and a shop built on craftsmanship, efficiency, and relationships, we're proud of the work we put out and the culture we've built. If you're looking for a place where your contributions actually matter and no two days look exactly the same, you'll fit right in here.

WHAT YOU'LL DO:

• Serve as the first point of contact for customers by phone, email, and walk-in - providing prompt, professional, and friendly communication
• Greet and assist walk-in customers and vendors, directing them appropriately and ensuring a positive front-desk experience
• Manage and respond to a high volume of inbound emails, ensuring inquiries are answered or escalated in a timely manner
• Answer multi-line phones and handle or transfer calls with professionalism
• Follow up on open orders, proofs, and artwork approvals to keep jobs moving on schedule
• Communicate order status updates, delays, and delivery timelines to customers proactively
• Assist with quotes and pricing inquiries using established pricing guidelines
• Maintain organized records of customer interactions, orders, and correspondence
• Collaborate with production, art, and shipping departments to resolve issues and keep workflow smooth
• Perform general front-office administrative duties as needed

WHAT WE'RE LOOKING FOR

• 1+ years of customer service, front desk, or office administration experience (manufacturing, print, or production environment a plus)
• Excellent written and verbal communication skills; comfortable managing email volume and phone calls simultaneously
• Strong organizational skills and attention to detail — you catch things before they become problems
• Proficiency with Microsoft Office or Google Workspace; comfort learning order management or production software
• Ability to multitask and stay calm in a fast-paced, deadline-driven environment
• Team player with a positive attitude who takes ownership of their role
• Reliable, punctual, and committed to showing up and following through

WHAT WE OFFER

• Competitive hourly pay: $18–$23/hr, depending on experience
• Paid Time Off (PTO)
• 401(k) retirement plan
• Consistent, predictable schedule: Monday through Friday, no nights or weekends
• A tight-knit team and collaborative work environment
• Opportunity to grow with a well-established and expanding company