Solutions Architect (Chicago)

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Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 4,000 innovative companies like LinkedIn, Hubspot, Service Titan, Pinterest, and Drift trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.

We are seeking a dynamic pre-sales all-star who enjoys scoping and positioning Professional Services offerings to fit the needs of both new and existing Gong Customers. You will have an extraordinary opportunity to shape and build our Pre-Sales Solution Architecture processes and methodology. The ideal candidate will be able to drive services sales opportunities into commercial and enterprise deals and will be able to grow the services revenue for new and existing clients. As a motivated and experienced self-starter, this individual will educate clients about our vision and partner with internal teams, Gong prospects and clients to lead strategy and sales of professional services. You will provide a consultative approach to drive implementation and post-go-live strategies leveraging the entire Gong services portfolio. The Pre-Sales SA will partner internally with Account Executives (AEs), Solution Engineers (SEs), PS Management, Engagement Managers (EMs), and Technical Architects (TAs) to develop winning professional services proposals and statements of work (SOW) that deliver desired outcomes and continual successful use of the Gong platform for our customers.

If you have Professional Services sales and delivery experience, lets connect!

Responsibilities

• Work collaboratively with our account executives and sales engineering teams to appropriately position consulting services to Gong Customers.
• Map Customer business objectives and use cases to the correct implementation package(s).
• Drive functional and technical discovery to create and negotiate Statements of Work (SOW) and change orders that deliver desired customer outcomes.
• Engage with Legal to develop all client-facing agreements
• Present implementation, optimization, and expert services recommendations.
• Collaborate with our Partners to ensure we are delivering successful outcomes
• Promote, educate, and position Professional Services as a paid offering both internally and externally
• Grow services revenue for new and existing clients
• Expand and grow business relationships with new clients, existing clients, and the internal Gong Sales team.
• Execute plans to increase Services offerings, promote exposure, and identify key market opportunities and growth areas.
• Maintain product expertise across the Gong product line, APIs, and integrations.

Qualifications

• 4+ years selling and positioning Professional Services.
• 7+ years in a Professional Services or consulting organization.
• Experience in scoping, sizing, and negotiating structured SOWs.
• Experience in a fast paced, fast-growing & dynamic environment.
• Experience with various architectures (Web, Cloud, Integration) and methodologies.
• Experience with or knowledge of various API & data integration approaches.
• Experience with SaaS applications that support Enterprise business processes.
• Possess CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Understanding and experience in sales strategy.
• Attention to detail and ability to prioritize and plan effectively.
• Strong ability to interface at a senior level with ease.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Excellent presentation skills.
• Bachelor's Degree.
• Willingness to travel.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your familys needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,350 - $157,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit for more details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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