ServiceNow Developer - APM and/or SPM

Description

C omp a n y

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at and connect with us on X and LINKEDIN .

Summary

The ServiceNow Developer – Application & Strategic Portfolio Management (APM/SPM) is responsible for configuring and supporting ServiceNow capabilities that enable application rationalization, business capability alignment, and portfolio‑level scenario planning .

This role centers on APM and SPM configuration used to support executive and leadership decision‑making related to application investment, modernization, and retirement. It is not an ITSM‑first role and does not focus on transactional workflow automation. Instead, the emphasis is on decision‑support use cases, governed data relationships, and portfolio visibility .

The developer will partner with ServiceNow architects, process leads, and application stakeholders in a sprint‑based delivery model , helping ensure solutions are maintainable, well‑documented, and clearly understood by internal teams after implementation.

SDI Presence Offers:

• A Competitive Salary Range: $110,000 - $120,000
• Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commission
• Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Key Responsibilities

• Strategic Portfolio Management (SPM)

  • Configure SPM Scenario Planning to support portfolio “what‑if” analysis and sequencing decisions
  • Build and maintain SPM roadmaps and scenario comparison views for portfolio planning discussions
  • Configure and support relationships between applications, capabilities, and SPM planning artifacts
  • Assist with scenario governance , including scenario creation, comparison, approval, and retirement

  Application Portfolio Management (APM)

  • Configure and stabilize APM Rationalization Workspace features
  • Support application lifecycle and rationalization outcomes using configuration over custom development
  • Maintain application‑to‑capability mappings (typically L1–L2) that feed portfolio and scenario analysis
  • Support configuration used for lifecycle, technical, and dependency‑aware application analysis

  Platform Configuration & Quality

  • Configure dashboards, workspaces, and views that deliver portfolio‑level insights across APM and SPM
  • Perform unit testing, smoke testing, and promotion validation for APM/SPM changes
  • Support UAT execution, defect resolution, and stabilization during release cycles
  • Ensure configurations comply with platform governance, naming standards, and lifecycle rules
  • Favor out‑of‑the‑box ServiceNow capabilities and avoid unnecessary customization

  Collaboration & Delivery

  • Translate functional and portfolio needs into clear, build‑ready ServiceNow configuration tasks
  • Work with architects and process leads to ensure stories meet Definition of Ready (DoR) and Definition of Done (DoD) criteria
  • Contribute to documentation, runbooks, and knowledge‑transfer materials
  • Support delivery practices that emphasize clarity, sustainability, and internal ownership

Requirements

• 3+ years of ServiceNow development or configuration experience
• Hands‑on experience with Application Portfolio Management (APM) and/or Strategic Portfolio Management (SPM)
• Solid understanding of ServiceNow data models and relationships used for portfolio analysis
• Experience working in Agile or sprint‑based delivery environments
• Ability to support decision‑support solutions , not just operational workflows
• Experience participating in UAT, release promotions, and post‑release stabilization

Preferred Skills

• Experience configuring:
• Familiarity with business capability modeling (L1–L2) and its role in portfolio planning
• Exposure to CMDB and Discovery as upstream data sources , without owning CMDB remediation
• Experience supporting large or complex environments with distributed application ownership
• ServiceNow certifications (preferred, not required):

Technical Skills

• ServiceNow platform configuration and scripting fundamentals
• Experience with ServiceNow workspaces, dashboards, and reporting
• Familiarity with ATF or similar testing approaches
• Comfort working with governed, partially complete data (“good‑enough” maturity)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.