Receptionist, Outpatient Behavioral Health
- Greet patients warmly and professionally upon arrival
- Check patients in and verify appointment details
- Confirm and update patient demographics and insurance information
- Provide and collect required paperwork and assessments
- Ensure patients are accurately reflected in internal systems
- Thank patients at checkout and provide clear next-step instructions
- Collect patient copays, cash-pay balances, and cancellation fees
- Communicate outstanding balances discreetly and professionally
- Schedule or confirm follow-up appointments based on provider instructions
- Monitor voicemail throughout the day and transcribe messages accurately
- Route calls and messages to appropriate departments (clinical, billing, operations)
- Maintain accurate documentation in the Receptionist Activity Log
- Run daily and weekly insurance verifications
- Identify and flag inactive insurance plans
- Perform next-day patient audits
- Review upcoming schedules to identify gaps, errors, or double booking
- Conduct appointment confirmation calls/texts
- Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures
- Maintain a clean, organized, and welcoming front desk and waiting area
- High school diploma or equivalent required
- Prior experience in a medical, mental health, or customer service setting preferred
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Comfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)
- Ability to manage multiple priorities in a fast-paced environment
- Professional, compassionate, and patient-centered demeanor
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