Customer Support Agent | US Logistics |
We are seeking a dedicated and reliable Customer Support Agent to join our team. The ideal candidate will have immaculate English and the propensity to go above and beyond to provide excellent customer service. This position requires availability 24/7, with primary business hours aligned with Chicago time.
Key Responsibilities:
- Provide on-the-road assistance to drivers, addressing their needs and resolving issues promptly.
- Respond to inquiries and support requests through various communication channels (phone, email, chat).
- Maintain accurate records of driver interactions and support activities.
- Coordinate with other departments to ensure timely resolution of driver issues.
- Monitor and track the status of drivers and their shipments.
- Deliver exceptional customer service and ensure driver satisfaction.
Required Skills & Qualifications:
- Proven experience in customer support or a related field.
- Familiarity with the trucking industry is a significant advantage.
- Experience in cold calling is extremely important and highly valued.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer support software and tools.
- Ability to work independently and as part of a team.
Compensation:
- The first month is a training period, during which the company will invest significant resources in teaching and onboarding.
- During this training period, the pay is $150.
Working Hours:
- On-call 24/7 to meet the needs of our drivers.
- Main business hours are based on Chicago time.
Recommended Jobs
Senior Analyst (Offsite) in Grade 7 within the Compliance Unit
About the Malta Business Registry The Malta Business Registry, established under Subsidiary Legislation 497.27, is responsible for the registration of new commercial partnerships, the registration of…
OFF DUTY Police Officer
Job Description Job Description Benefits: Competitive salary Flexible schedule Training & development Opportunity for advancement Paid time off We are currently hiring active an…
Cosley Zoo Building and Grounds Assistant - Part-Time
GENERAL PURPOSE This position is responsible for maintenance of indoor and outdoor facilities at Cosley Zoo. REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES Minimum of eighteen …
CR IMS Support Analyst
CR IMS Support Analyst Location: Chicago, IL | Hybrid (3 days onsite, 2 remote) LaSalle Network is hiring a CR IMS Support Analyst to join the global technology and operations support team of …
Host
At Fat Rosie’s Taco & Tequila Bar, we deliver bold flavors, unforgettable energy, and a whole lot of fun. We’re looking for welcoming and enthusiastic Hosts with weekend availability to be the first…
Associate Recruiter
LaSalle Network is hiring an Associate Recruiter for one of the fastest-growing market research companies in the western suburbs of Chicago. Based onsite in Schaumburg, IL, this is your chance to br…
Forklift Operator (1st Shift)
Job Description Job Description Description: Role and Responsibilities Monitors and maintains inventory Organize and secure materials, such as boxes, bales, pallets, and super stacks in a …
Line Cook
Adalina is a refined hospitality destination serving contemporary Italian cuisine accompanied with robust wine offerings. With a star-studded culinary team, Adalina is taking a fresh perspective on I…
U.S Internship - Risk Control
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities,…
Driver
Who is Gateway Foundation? Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides e…